Clients' cases
Total Disgrace in the Work of Call Centres: How to Protect a Company from Irresponsible Employees
Think of all the ways employees can commit time theft — time clock theft, long lunch breaks, internet usage, sleeping at work, unauthorised people working on the system, using mobile phones, etc. You'd realise that all these time theft approaches can raise their ugly heads in a call centre setting. Such is the nature of this work that it becomes exceptionally difficult to keep irresponsibility at bay.
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Implementing CleverControl On-Premise: A Legal Firm's Journey to Enhanced Employee Productivity
In Charlotte, North Carolina, a prestigious law firm renowned for its client-oriented approach faced an intricate challenge. With a team of over 50 seasoned lawyers specializing in diverse practice areas, the firm was committed to client satisfaction and had an impressive record in handling complex legal matters. Yet, a gap was emerging; maintaining a high standard of service required monitoring employee productivity and optimizing work processes.
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How We Revealed Idlers after Using Face Recognition for One Week
When Face Recognition became available, a marketing agency from the USA was one of the first clients to try the new feature. The agency had several offices in different states, and monitoring the employees' productivity and data security were some of the most difficult challenges. "We have been using CleverControl for 15 months and found the software really useful. We bought Webcam Recording as soon as we learned that it includes the new Face Recognition feature," says Eric, one of the company's top managers. "We activated it in three offices in different states where some problematic employees showed low productivity and engagement levels. We hoped the upgrade would provide insight into why it was happening".
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How Not to Overuse the Employee Monitoring System
Noah just got a promotion - he was now the head of the department in a marketing agency, and he was determined to do his best. Previously Noah had often noticed his colleagues scrolling through news or social media at work. His first decision was to eliminate those distractions - or any distractions in the workplace and make his team 1000% productive. Noah started by implementing CleverControl in his department to control the employees' involvement.
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Revealing Data Leakages with CleverControl
A trading company from Germany has been using CleverControl since the beginning of the Covid-19 pandemic. Implemented as a tool to maintain productivity while working remotely, monitoring has gradually become a part of the company's daily culture. The management did not rush to abandon CleverControl when the pandemic went on the decline, and the employees returned to the office. Thanks to that, the company prevented serious data leakage and saved its reputation.
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Increasing Productivity and Discipline in the Office
The owner of the online pet products store contacted CleverControl in 2021. She wanted to start monitoring her staff after she had caught one of the employees watching Netflix in her workplace. However, the owner did not have an IT specialist on her team, so one of her main requirements was simplicity and user-friendliness. The program must be easy to set up and operate, so she could do it without hiring an IT specialist. CleverControl's solution had all the required functionality.
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Revealing Inappropriate Usage of Company-Owned Equipment with CleverControl
CleverControl controls what employees do on their computers, how disciplined they are and what they print on office printers. This feature is particularly useful for companies like printing and design studios where employees often abuse their position to print out things for free for themselves, relatives or friends. It may cost the company significant sums of money, which is why monitoring how the company's resources are used is crucial.
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New Ways of Cheating in the Workplace
Much has been said about the necessity of employee monitoring but not so much about its consistency. If you implement an employee monitoring system in your company, the first weeks of monitoring can pleasantly surprise you with high results. However, only consistent long-term monitoring can render honest and true-to-life results. Our today's case is the proof.
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The Importance of Consistent Monitoring
Much has been said about the necessity of employee monitoring but not so much about its consistency. If you implement an employee monitoring system in your company, the first weeks of monitoring can pleasantly surprise you with high results. However, only consistent long-term monitoring can render honest and true-to-life results. Our today's case is the proof.
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Kickback
The accountant is one of the most influential positions whose work contributes much to the company's success. Unfortunately, accountants are also the employees who are caught on scams and frauds the most frequently.
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How Regular Meetings Can Affect Productivity
Motivation and a sense of responsibility are not the only determining factors of your staff's productivity. The organization of work, however structured and logical it may be, can be detrimental if it does not consider the employee's personality.
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Investigating Device Thefts with CleverControl
Thefts in the workplace may go far beyond stationery. Unfortunately, employees often steal finished products, computer components, funds, etc. Our today's case is another example of a thief in the workplace.
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Invoice Fraud
A construction company began suspecting that their accounting department carried out fraud. The managers noticed a few times that the same invoice for materials was paid twice. The cases were written off as mistakes by inattention, but since no one would admit to making the double payment, the costs were taken off the whole department's paychecks. However, the management suspected that those were not just mistakes but had neither proof of it nor the culprit's name. That is why the company contacted CleverControl.
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How Clevercontrol Helped to Lower Unproductivity During the Pandemic
In June 2020, the local online edition contacted CleverControl, requesting employee monitoring software that could track productivity, idle and work time. Due to the pandemic, the staff worked from home, and their performance and discipline decreased drastically. Many journalists admitted that they had trouble focusing on work at home with so many distractions around: a cozy sofa, a favourite show, family members and pets asking for attention. As a result, they often postponed writing till the last minute and missed deadlines, or the quality of their writing was below expectations. The management hoped to use CleverControl not only as a tool for tracking idle activities but also as a psychological instrument. The employees will be less likely to disrupt work discipline knowing about the monitoring.
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Investigating Leakages of Intellectual Property
A private school with an advanced study of exact sciences contacted CleverControl with a delicate request. The school followed the latest trends and implemented the latest innovations in teaching. The unique program in Mathematics was the subject of their special pride. The course included a complete set of theoretical materials, exercises, games and tests for each grade based on the innovative approach. It was a result of the two teachers' long work, which would soon become textbooks for schools with advanced studies of Maths. Until then, other staff were not allowed to share the materials outside the school or use them in private tutoring.
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Detecting an Idler in the Sales Department
Not all employee monitoring methods lend an equally true-to-fact result that will show the real situation in the company. The executives of the furniture company experienced it first-hand.
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How to Reveal a Toxic Employee with CleverControl
A team's success is based on each employee's accountability, efficiency, cooperation and a delicate balance of personalities and behaviours. A single toxic employee can lead to losing customers and have a detrimental effect on the team's morale, the company's reputation and the business's success. Detecting a toxic employee may not be easy, but monitoring with CleverControl will make building a healthy work environment less complicated.
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How CleverControl Helped to Implement a Healthier Work Model
A French consulting company ventured into the experiment to implement a four-day workweek and decrease the weekly labour hours to 35. They hypothesised that such a work model would improve employees' health and life satisfaction, which in turn would boost their performance.
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Productive Work is Not Always Efficient
Jason, the CEO of the e-commerce company, read a lot about employee monitoring systems but did not think he needed one. His company had been on the market for ten years. Most of his 18 employees worked there for more than five years, and four employees had been there since the beginning. There were no conflicts in the team; many employees were friends and spent weekends together.
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Payroll Fraud
Employee monitoring may reveal not only unproductive employees or data leakages. Sometimes, it can bring to light unbelievable financial frauds inside the company.
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Detecting Cheating in the Workplace
Not all time tracking tools are equally effective against employees' unproductivity, and today's client's case serves as proof.
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Maintaining Discipline and Productivity of Remote Employees
In May 2020, a large consulting firm was looking for an employee monitoring tool to track the staff who had to go remote because of the pandemic. The management was worried that without control, the quality of work would drop, which in turn would lead to financial and reputation losses. The firm chose CleverControl for the best features-price ratio. We assisted them during the implementation of the monitoring system and reached out to them in six months to ask about their experience with CleverControl.
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Improving Online Teaching with CleverControl
Today we share the experience of a small online school teaching foreign languages online. This startup was founded in 2021 by three enthusiastic teachers. "We did not have the money to develop our own learning platform from the beginning," says Melissa, one of the school founders. "So we started teaching using only video calls in Whatsapp and sharing materials via Google Drive". Whatsapp proved an excellent tool for the purpose: most students already had it and did not have to install any additional software. Whatsapp also made learning possible both from computers and mobile devices.
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Online safety and Focus in Classes
CleverControl is a multifunctional tool that can be used not only for employee monitoring but also in educational institutions. We partnered with a school in the USA to show how CleverControl can help students stay more focused on studying in class.
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Improving Workflow
At the beginning of 2020, when the Covid-19 pandemic was gaining momentum, a marketing agency from Leeds, like many other businesses, was forced to switch to the remote work model.
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Frauds in the Workplace
Frauds with warehouse operations, accounting of goods or logistics are some of the most popular ones in the retail and service sectors. They cost companies more than a third of all lost trades, yet very often go unnoticed. Some of the most widespread fraud schemes are the following:
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Making Work Processes More Transparent and Efficient
This case has been shared by an IT company from Canada. The company provides software development services on demand, such as QA testing, business solutions, migration, application development, and application maintenance. The customers are billed on an hourly basis, so accurate work time tracking is crucial. The company has a multinational team, part of which is working remotely from other countries. Since these employees live in different time zones and the schedule is flexible for all employees, manual tracking work hours was challenging for managers. Additionally, they need to monitor employees' activity at work to ensure that the active time is also productive.
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Increasing customer satisfaction with the help of CleverControl
A translation agency from the USA implemented CleverControl in their office six months ago. The agency mainly specializes in technical and medical translations that require knowledge of special terms, understanding of the sphere and diligence. The agency often received complaints about the quality of translations - the clients were disappointed that texts looked like results of automated translation. So, the goal of implementing CleverControl was to track the quality of the employees’ work, ensure that they do not use translation engines like Google Translate and monitor their overall productivity and engagement.
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Unscrupulous Newbie
Monitoring new inexperienced employees during the probation period might seem unnecessary. It is hard to expect 100% efficiency from someone who has just graduated college and is getting their first job. Instead of bringing positive changes, monitoring can create excessive pressure and stimulate anxiety, lowering the person's productivity and self-confidence. However, if implemented ethically, tracking can be a valuable tool to help the employee adjust to the new place. And sometimes learn about their motivation to work in the company, as in today's case.
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Improving Work Processes in a Growing Team
Today we are talking to Daniel, one of the top managers of a real estate agency in the USA. His agency was looking to implement an employee monitoring system to assess its growing staff's work. "We did not see any severe discipline or productivity problems when we had a small team," Daniel, one of the managers, says. "But as our team was growing, it became increasingly hard to ensure the involvement of each employee. We were searching for an effective tool to prevent possible disciplinary problems in future."
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Freelance and Mining
Every employer at least once faced misuse of the company's resources by employees, from using the office printer for personal purposes to stealing stationery. Our today's case is one of such: the employees were not only using their office computers for mining but also their work time for outside projects.
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Inappropriate behaviour
Unfortunately, conflicts between employees are not rare. They influence not only the atmosphere in the team but also harm employees' involvement and the company's profits. Of course, the management can regulate relations between workers to some extent, but, in many cases, the executives may not know about the conflict until it is too late.
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Data Leakages Detection
In February 2021, a representative of a company producing and selling fabric approached CleverControl. The company had been experiencing a drop in revenue over the past months. Besides, several key customers switched to competitors who had offered them more favourable conditions. The management suspected that their employees sold data about the clients and deal terms to the competitors. However, they could neither prove the fact nor reveal the moles with available tools.
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Keeping Productivity High During Pandemic
Michael owns an online sports goods store. Like many other businesses around the world, he had to go remote with the beginning of the Covid-19 pandemic. After a while, customers began complaining that their orders took too long to process and deliver. The most impatient ones even cancelled their purchases and went to other stores. Managers explained these delays by a large number of orders - with gyms and sports grounds closed, many people were buying equipment to exercise at home.
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Charity
Small business owners often tell us that they use CleverControl as a psychological instrument rather than a practical monitoring tool. Employees know that their activity is tracked, so they treat their duties more responsibly and self-regulate their productivity. On their side, employers briefly check monitoring reports every few weeks simply to ensure everything goes well. They start digging deeper only when they have suspicions - and there are rarely any.
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The Impostor
An advertising agency was looking for a writer - and they thought they had found the perfect candidate. Ann's test assignment was clever, compelling and creative, and the manager Olivia was sure that the candidate's writing could skyrocket customer satisfaction.
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Moonlighter
A software company hired a remote full-time IT specialist. The management was content with his work for the first weeks, as he proved exceptionally professional, diligent and creative.
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