Return and Refund Policy

Last updated: September 25, 2026

This Return and Refund Policy applies to the following CleverControl products, hereinafter referred to as the “Product” or “Products”:

• CleverControl for Windows
• CleverControl for Mac

We want our customers to be satisfied with their purchase. This Policy explains when and how a refund may be requested.

1. 14-Day Refund Policy

Customers may request a full refund within 14 calendar days following the initial purchase without providing a reason.

A technical issue, support request, or prior troubleshooting is not required in order to request a refund during this 14-day period.

The refund request must be submitted within 14 calendar days following the date of the initial purchase.

No processing, administrative, or payment-processing fee will be deducted from a full refund issued under this 14-day refund policy.

Once a refund has been processed, access to the refunded Product, subscription, and associated license may be terminated.

2. How to Request a Refund

Refund requests may be submitted:

• by email to support [at] clevercontrol.com; or
• through the CleverControl support ticket system: Address our support team.

To help us identify the purchase, please provide:

• the email address used for the purchase;
• the order or transaction number, if available.

Approved refunds will normally be returned to the original payment method.

Where the transaction was processed by a third-party payment provider or authorized reseller, the refund will be processed through that provider in accordance with its applicable procedures.

The time required for refunded funds to appear in the customer's account may depend on the payment provider, bank, card issuer, or other financial institution involved in processing the transaction.

Where a purchase is processed by a third-party payment provider or authorized reseller, customers may also exercise any additional refund or withdrawal rights available under that provider's terms.

3. Subscription Cancellation

Customers may cancel a recurring subscription at any time to prevent future renewal charges.

Unless otherwise required by applicable law or the relevant payment provider's terms, cancellation normally takes effect at the end of the current paid billing period.

Subscription cancellation and a refund request are separate actions.

Cancelling a subscription does not automatically result in a refund for previous payments. However, any applicable rights under the 14-Day Refund Policy, applicable law, or the relevant payment provider's terms remain unaffected.

4. Refund Requests After the Initial 14-Day Period

After the initial 14-day refund period, refunds are generally not guaranteed.

However, CleverControl may consider a refund where the Product does not function as described and our technical support team is unable to resolve the reported issue.

For technical refund requests made after the initial 14-day period, the customer may be asked to:

• provide information reasonably necessary to investigate the issue;
• provide screenshots, system information, logs, or other relevant technical information;
• follow reasonable troubleshooting instructions provided by our Support team;
• cooperate with our technical support team in diagnosing the issue.

A technical refund request may be declined if the issue cannot be properly investigated because the customer refuses reasonable technical assistance or does not provide the information necessary to diagnose the problem.

5. Circumstances That May Not Qualify for a Technical Refund After 14 Days

The following circumstances may not qualify for a technical refund after the initial 14-day period, unless a refund is otherwise required by applicable law or the terms of the relevant payment provider.

Third-Party Software and Security Tools

A technical refund may be declined where the Product is blocked, restricted, deleted, quarantined, or otherwise affected by:

• antivirus software;
• endpoint protection software;
• firewalls;
• operating system security settings;
• third-party applications or services.

We are not responsible for the configuration, updates, restrictions, or behavior of third-party software or services.

This provision does not apply where our technical support team confirms that the Product itself is defective.

Unsupported or Incompatible Systems

A technical refund may be declined where the Product is installed or used on an unsupported, incomplete, improperly configured, pirated, or otherwise incompatible operating system.

Operating System Reinstallation or Modification

A technical refund may be declined where a full or partial operating system reinstallation, system reset, or significant system modification causes the Product to stop functioning.

Failure to Cooperate With Technical Support

For refund requests made after the initial 14-day period, a technical refund may be declined if the customer:

• refuses reasonable assistance from our Support team;
• does not follow reasonable troubleshooting instructions; or
• does not provide the information necessary to investigate the reported issue.

6. Change of Mind

During the initial 14-day refund period, customers may request a refund without providing a reason, including where they:

• have changed their mind;
• have decided not to use the Product;
• have not installed the Product.

After the initial 14-day period, a change of mind alone does not normally qualify for a refund unless otherwise required by applicable law or the terms of the relevant payment provider.

7. Authorized and Lawful Use

CleverControl is intended exclusively for lawful and authorized workplace use.

The Product may only be installed and used on company-owned devices or other devices that the customer is legally and properly authorized to manage.

Customers are responsible for informing monitored users about the use of the Product and for obtaining any notice, acknowledgement, or consent required under applicable laws, employment rules, internal company policies, or contractual obligations.

The Product must not be used for covert or unauthorized monitoring or in violation of our Acceptable Use Policy or applicable law.

We reserve the right to suspend or terminate access to the Product where it is used in violation of these requirements.

Such suspension or termination does not limit any mandatory refund, cancellation, or withdrawal rights available under applicable law or the terms of the payment provider processing the transaction.

8. Fraud, Chargebacks, and Payment Disputes

If a customer believes that a payment was made incorrectly, without authorization, or that there is another billing issue, we encourage the customer to contact our Support team or the relevant payment provider before initiating a chargeback.

We reserve the right to suspend access to the Product while suspected fraud, payment abuse, or unauthorized transactions are investigated.

Nothing in this section limits any legitimate refund, chargeback, or consumer protection rights provided by applicable law or the relevant payment provider.

9. Mandatory Consumer Rights

Nothing in this Return and Refund Policy excludes or limits any rights that cannot legally be excluded or limited.

Where applicable law or the terms of the payment provider processing the transaction provide the customer with greater refund, cancellation, or withdrawal rights than those described in this Policy, those rights will apply.

10. Contact Information

For refund questions or refund requests, please contact:

Email: support [at] clevercontrol.com
Phone: +1 407 250 1040