This refund policy is applicable for the following program hereinafter referred to as Product: CleverControl Employee Monitoring.
In case the Product doesn’t work as promised, or you have technical difficulties with it, a full refund might be issued only in case our technical support team is unable to resolve it and the following conditions are observed:
– All problems and issues must be reported within 14 days after purchase
– The customer must provide all required information for solving the issue
– You can only be refunded once. Each customer is only eligible for one refund, if you own more than one Product license only the one, reported to be non-functional, will be refunded.
Our support is available 7 days a week and we always do our best to solve problems. You are eligible for a full refund within 30 days since the day of purchase, only if our team cannot help you within this time frame. No refunds will be issued later than 30 days since the day of purchase.
Other refund conditions: (the following conditions describe cases when CleverControl cannot provide a refund due to the fact that these conditions are completely beyond its control)
– No refund can be issued in case the customer does not follow technical support guidelines or refuses customer support team’s help.
– If the customer couldn’t provide all necessary data. This includes cases when the customer might be required to get remote assistance.
– If the customer just changes his or her mind. All Products have a fully-functional trial period, so personal reasons (“I do not like it”, “I never installed the program”, “I did not mean to buy the program”) are not qualified for a refund.
– If the customer does not have access to the target PC.
– If the Product was detected by a user, who was unaware of its presence on the PC. Or the Product was detected by anti-virus software – any activity of other applications are not CleverControl responsibility, however, when notified about such issue we will address the anti-virus developer on your behalf to correct the False Positive and also provide instructions on how to avoid detection.
– If the target computer runs incomplete, pirated, not fully operational, or incompatible version of Windows (all compatible Windows versions are listed on the Product page).
– If on the target computer full or partial Windows reinstallation took place, which resulted in Product being blocked or deleted.
All refund requests must be sent to firstname.lastname@example.org or via the support ticket system (https://clevercontrol.com/osticket/upload). Refunds are not accepted via Live Chat, phone, or any other contact channel.