CleverControl de la productividad de los empleados

¿Qué es la supervisión de los empleados?

Employee monitoring means gathering information about activities of the staff in the workplace using various methods: from computer monitoring to video surveillance. The main goals are improving productivity, controlling the corporate resources and preventing data loss.

Research performed by International Data Corp (IDC) shows that employees spend up to 40% of the Internet access time at work for personal purposes. The biggest time consumers are social networks and shopping websites. In total, the annual loss of productivity may be as high as 40%.

¿Cuáles son los tipos de control de los empleados?

• Seguimiento de la actividad en la web

  Tracking how your team uses the Internet can restrict distractions. Besides, you can identify the need for training and save on service providers by improving bandwidth efficiency.

• Supervisión de la actividad informática

  Covers monitoring configured work-related activity on company-owned devices. It may include application and website usage, screenshots, printer activity, active and idle time, and other configured features.

• Seguimiento de la ubicación

  Essential for people who work in the field or frequently go on business trips. GPS tracking helps to find company-owned devices if stolen or lost.

• Control de llamadas

  Usual for sales managers or customer support agents. Recordings allow managers to ensure employees follow communication standards and train new team members.

• Videovigilancia

  Most effective in places that raise concerns for the security of employees and the company's property. Helps to prevent theft or sabotage and ensure work conditions meet security requirements.

¿Cómo controlar la productividad en el trabajo?

• Establecer expectativas y plazos claros

  Set clear and measurable goals not only for the business on the whole but also for each team and team member.

• Utilizar un software de gestión de proyectos

  These apps let you track who is responsible for what work and how much time they spend on it. Assign tasks, set deadlines and discuss the project — all in one program.

• Medir los resultados, no el tiempo de trabajo

  Consider the result of the work, not how much time workers spend in the office. Punctuality does not equal productivity.

• Dar respuesta a los comentarios

  If you notice a low-productive worker, they may be struggling due to the lack of training or unclear tasks. Create an efficient feedback culture in your company.

• Seguimiento de la actividad del ordenador

  Employee monitoring software like CleverControl lets you look into the workflow and see how your team perform their duties.

¿Qué hace el software de supervisión de empleados?

Nowadays, employee monitoring software is the most widespread method of productivity tracking. The system administrator installs the monitoring program on the company computers. After that, the program automatically tracks the activity and interprets it.

Puede recibir los datos recopilados por correo electrónico, almacenamiento en la nube o su tablero de control en línea y estar al tanto del proceso de trabajo tanto en la oficina como en un viaje de negocios.

¿Cuáles son los pros y los contras de la supervisión de los empleados?

The main advantage of staff monitoring is improved productivity. It also helps to:

• find out ineffective work patterns or unforeseen difficulties
• analizar los procesos de trabajo y optimizarlos
• revelan la necesidad de redistribuir la carga de trabajo
• identificar la necesidad de formación
• seguimiento del tiempo de trabajo y asistencia
• garantizar que el personal utilice los recursos de la empresa de forma inteligente
• evitar las fugas de datos sensibles
• proporcionar las pruebas necesarias en las investigaciones internas

However, employees may feel that monitoring violates their privacy, perceive it as the lack of trust, or worry about their performance. The employer must be transparent with the company policy and reasons for surveillance.

¿Es legal el control de los empleados?

In the USA, most monitoring methods are legal. The employer is free to monitor computer and Internet usage, private messages, emails, and phone calls on company-owned devices.

In Europe, most employee monitoring methods are legal if they abide by the GDPR laws. You must notify the staff about the monitoring methods, receive their consent for data collection, and protect the collected data.

To ensure that surveillance in your company does not infringe any laws, we recommend always consulting your local and state laws. It is also advisable to be transparent with your staff about the reasons for monitoring.