CleverControl Privacybeleid

1. Toepassingsgebied en hoe deze kennisgeving te lezen

We bieden twee soorten informatie om u te helpen onze privacyprocedures te begrijpen. Deze structuur is bedoeld om duidelijk te maken wanneer CleverControl optreedt als verwerkingsverantwoordelijke versus als verwerker:

• Privacyverklaring website (dit document, secties 2-10) — heeft betrekking op persoonlijke gegevens die op de Site worden verzameld (bijvoorbeeld cookies/analyses, contactformulieren, ondersteuningsverzoeken, marketing- en verkoopcommunicatie).
• Privacyverklaring voor producten en diensten (secties 11-15) — heeft betrekking op persoonsgegevens die worden verwerkt door CleverControl-software/agents en cloudservices wanneer deze worden gebruikt door onze zakelijke klanten.

Wanneer wij persoonsgegevens verwerken voor onze eigen doeleinden (bijvoorbeeld site-analyse, verkoop/marketing) CleverControl is een controller.

Belangrijkste definities

• Klant — een organisatie of individu die een account bij ons heeft om onze Diensten te gebruiken of die interesse heeft getoond in CleverControl of onze Diensten (rechtstreeks of via partners).
• Website Visitor — een persoon die onze Site of andere websites die naar deze Kennisgeving linken, bezoekt of gebruikt.
• Eindgebruiker — individuals authorized by a Customer to access or use the Services and/or whose device hosts a CleverControl agent (e.g., employees, consultants, contractors). End Users should consult the Customer's privacy policy for how the Customer, as controller, processes their information.

When a business customer uses our services to monitor its workforce, the customer is the controller, and CleverControl acts as a processor under the customer's instructions and our data processing standards.

2. Persoonlijke gegevens die we op de site verzamelen

Informatie die u verstrekt — Contactgegevens (naam, zakelijk e-mailadres, telefoonnummer), bedrijf en functie, inhoud van berichten, ondersteuningsverzoeken, account-/portalgegevens, bestelnummers, factuurgegevens die via onze kassa zijn ingediend (verwerkt door PCI-conforme betalingsproviders) en voorkeuren. We slaan geen volledige betaalkaartgegevens op in onze systemen.

Informatie van uw apparaat — online-identificatiegegevens zoals IP-adres, cookie-ID's, apparaat-/browsergegevens, bekeken pagina's, verwijzende/afsluitende pagina's, sessieduur en interacties met formulieren of downloads.

Informatie van derden — beperkte zakelijke contact-/verrijkingsgegevens van partners en leveranciers (bijvoorbeeld kanaalpartners, analyse- en advertentieplatforms, CRM-verrijking, betalings- en uitvoeringspartners) om ons te helpen bij het uitvoeren van verzoeken en het beheren van de site.

3. Hoe we sitegegevens gebruiken (doeleinden)

Wij gebruiken sitegegevens om:

1. de Site beheren en de gevraagde informatie verstrekken;
2. accounts, proefversies en bestellingen aanmaken en beheren;
3. verkoop-/marketingcommunicatie verzorgen (inclusief evenementen, demo's en enquêtes);
4. klantenondersteuning bieden;
5. de Site en de diensten analyseren en verbeteren;
6. beveiligingsincidenten, misbruik en fraude detecteren, voorkomen en onderzoeken;
7. voldoen aan de wet en rechtsvorderingen uitoefenen;
8. wervingsprocessen beheren.

Marketing and Service Communications

With your consent or where permitted by law, CleverControl LLC may send you service notifications, product updates, special offers, event information, and other business communications by email, SMS, WhatsApp, or other messaging channels.

You may opt out of marketing communications at any time by following the unsubscribe instructions in the message or by contacting us at support [at] clevercontrol.com with the subject line "Unsubscribe from notifications".

Please note that we may still send necessary service, transactional, security, or account-related messages where permitted by law.

4. Wettelijke grondslagen (EER/VK)

Wanneer de toepasselijke wetgeving (bijv. AVG/VK AVG) een wettelijke basis vereist, vertrouwen wij op:

5. Cookies, vergelijkbare technologieën en signalen

We use cookies and similar technologies to run the Site and measure performance. Non-essential cookies (e.g., analytics/advertising) in the EEA/UK only run with your consent via our cookie banner/consent management platform (CMP). You can change your preferences at any time using the "Cookie settings" link on the Site.

Global Privacy Control (GPC). Waar vereist door de toepasselijke wetgeving van de Amerikaanse staat, respecteren we GPC-signalen op browserniveau als een opt-out voor de verkoop/deling van persoonsgegevens of gerichte advertenties.

Uw keuzes. U kunt uw browser zo instellen dat cookies worden geblokkeerd of dat u wordt gewaarschuwd wanneer er cookies worden geplaatst. Sommige functies van de site werken mogelijk niet zonder essentiële cookies.

6. Openbaarmaking van sitegegevens

Wij verkopen uw persoonsgegevens niet. Wij delen sitegegevens met:

• Dienstverleners die namens ons optreden (hosting, analyse/meting, beveiliging, CRM, communicatie, order- en betalingsverwerking, klantenservice, professionele adviseurs). Deze dienstverleners zijn contractueel verplicht uw gegevens te beschermen en deze uitsluitend te gebruiken volgens onze instructies.
• Advertentie-/retargetingpartners (voor sitebezoekers die toestemming geven voor dergelijke cookies) om onze advertenties te leveren en te meten en advertentiefraude te voorkomen.
• Kanaalpartners/wederverkopers die op uw verzoeken voor lokale inkoop en ondersteuning kunnen reageren.
• Bedrijfstransacties (bijv. fusies, overnames) zijn onderworpen aan passende waarborgen.
• Naleving van wet- en regelgeving en veiligheid indien wij van mening zijn dat openbaarmaking wettelijk vereist of toegestaan ​​is (bijvoorbeeld rechtmatige verzoeken van autoriteiten, handhaving van voorwaarden, bescherming van rechten, veiligheid of beveiliging).

7. Internationale gegevensoverdrachten

Voor persoonsgegevens in de EER/het VK geldt dat wanneer er voor doorgifte aan derde landen geen adequaatheidsbesluit bestaat, wij passende waarborgen gebruiken (bijvoorbeeld de standaardcontractbepalingen van de EU en de UK IDTA/Addendum) en wij doorgifterisicobeoordelingen uitvoeren.

8. Bewaring

We retain Site personal data for as long as necessary for the purposes above and as required by law. Typical periods include: marketing leads and analytics records up to 24 months from last interaction; support requests up to 24 months after closure; server security logs ~90 days; cookie data per tool's documented lifetimes. Where we rely on consent, we retain records of consent and preferences as required by law.

9. Uw rechten

Subject to applicable law, you may have the right to request access, correction, deletion, restriction, portability, or to object to certain processing. Where consent is the basis, you may withdraw it at any time (this does not affect processing prior to withdrawal). You may exercise rights by emailing privacy [at] clevercontrol.com. We may need to verify your identity and will respond within the timeframes required by law.

10. Privacyverklaring van de Amerikaanse staat (sitebezoekers)

Depending on your state of residence and our thresholds, you may have rights under laws such as those of California, Colorado, Connecticut, Virginia, Utah, Texas, Oregon, Delaware, and others. These may include the right to know/access, delete, correct, portability, and to opt-out of sale, sharing, or targeted advertising. We do not use sensitive personal data for inferring characteristics.

• How to exercise rights: submit a request to privacy [at] clevercontrol.com. If we deny your request, you may appeal by replying to our decision email. If you remain unsatisfied, you may contact your state Attorney General.
• Authorized agents (CA/others): If you submit a request via an authorized agent, we may require proof of authorization (e.g., power of attorney or signed permission) and may ask you to verify your identity directly with us.
• Opt-out of sale/share/targeted ads: use our cookie preferences and, where supported, GPC signals.
• Verification & response time: We verify requests using reasonable methods and respond within 45 days (we may extend by an additional 45 days where permitted and will tell you why).
• We will not discriminate against you for exercising your rights.

11. Product & Services Privacy Notice (Customer Monitoring Data)

Role of the parties. For personal data monitored about employees, contractors, or other users of devices/accounts monitored by our customers, the customer is the controller (or business) and CleverControl is the processor (or service provider).

Categories of data processed (as configured by the customer): user identifiers, device identifiers, timestamps, application and website activity, URLs and titles, productivity categorizations, keystroke metadata or content (if explicitly enabled), screenshots/screen recordings (if enabled), webcam and/or audio recordings (if explicitly enabled and lawful), voice/call recordings (if explicitly enabled and lawful), email/log data, IP and approximate location, and administrative logs. Exact categories depend on product tier and customer configuration. We may also process de-identified and/or aggregated data derived from Customer data for analytics, benchmarking, and service improvement. We will not attempt to re-identify de-identified data except as permitted by law and to assess de-identification effectiveness.

End User data and marketing. We do not sell End User data or use it for targeted advertising.

Prohibited uses. Our services must not be used for covert or unlawful surveillance, monitoring of personal devices without authorization, intimate-partner or domestic surveillance, or any use without the notices, consents, or legal authorizations required by applicable law. We may suspend or terminate accounts, restrict access, and refuse support for suspected covert, unauthorized, or unlawful monitoring.

Customer responsibilities. Customers are solely responsible for:

• providing legally required worker notices and obtaining consents where applicable (e.g., prior electronic-monitoring notices in certain U.S. states);
• configuring monitoring to be necessary and proportionate for legitimate business purposes;
• performing data protection impact assessments where required;
• honoring workers' rights requests directed to them;
• setting and enforcing internal retention, access, and use policies.

Retention & deletion. Customer monitoring data is retained according to our agreement. Upon contract end or at the customer's instruction, we delete personal data within agreed timelines. Deleted data cannot be restored.

Security. We implement appropriate technical and organizational measures, including encryption in transit and at rest; access controls and least-privilege; SSO/MFA options; audit logging; vulnerability management and penetration testing; secure development practices; and vendor security reviews. We notify customers without undue delay after becoming aware of a data breach affecting customer data.

Service providers (sub-processors). We use vetted service providers to deliver our services (infrastructure, storage, analytics, communications, support). We provide notice to customers of material changes to service providers.

International transfers. When we transfer customer personal data internationally, we do so under the safeguards described in Section 7.

Law enforcement and governmental requests. For customer data, we require a valid legal process and will redirect requests to the customer where feasible. We will notify the customer unless legally prohibited and will seek to narrow the scope of any request. We may publish high-level transparency statistics.

Employee/End-user inquiries. Individuals monitored by a customer should contact that customer (the controller/business) to exercise their privacy rights. Where we receive an inquiry directly, we will notify the relevant customer and assist.

12. Children

Our Site and services are intended for business use by adults. We do not knowingly collect personal data from children under 13 (or under 16 in the EEA/UK) on the Site. Customers must not use our services to monitor minors' personal devices without a lawful basis and required notices/consents.

13. Links and Third Parties

The Site may link to third-party websites, apps, or services. Their privacy practices are governed by their own notices. We encourage you to review them before providing personal data.

14. Changes to This Notice

We may update this Notice from time to time. We will post the updated version with a new effective date and, if changes materially affect how we use or disclose personal data, we will provide additional notice as required.

15. How to Contact Us

For privacy questions, requests, or complaints, contact privacy [at] clevercontrol.com or write to: CleverControl LLC, 2234 North Federal Hwy #2017, Boca Raton, FL 33431, USA. If you are in the EEA/UK and we are required to appoint a representative or Data Protection Officer, their contact details will be published here.