Return and Refund Policy
This return and refund policy is applicable for the following programs hereinafter referred to as Products: CleverControl for Windows, CleverControl for Mac. In case a Product doesn't work as promised, or you have technical difficulties with it, a full refund might be issued only in case our technical support team is unable to resolve it and the following conditions are observed:
- すべての問題や課題は、購入後72時間以内に報告する必要があります。
- 問題解決のために必要な情報は、すべてお客様から提供される必要があります。
- 払い戻しは1回のみです。お客様が複数の製品ライセンスをお持ちの場合、機能しないことが報告された1つのライセンスのみが返金されます。
私たちのサポートは週7日利用可能で、常に問題を解決するために最善を尽くしています。購入日から14日以内であれば、全額返金することができます。購入日から14日を過ぎると、返金は行われません。
Other refund conditions: (the following conditions describe cases, when CleverControl cannot provide a refund due to the fact that these conditions are completely beyond CleverControl's control)
- お客様がテクニカルサポートガイドラインに従わない場合、またはカスタマーサポートのヘルプを拒否した場合、返金は行われません
- If the customer couldn't provide all necessary data. This includes cases when customer might be required to get remote assistance
- If the customer has just changed his or her mind. Personal reasons ("I do not like it", "I never installed the program", "I did not mean to buy the program") are not qualified for a refund
- If the customer does not have authorized access to the company device.
- If the Product was installed or used without proper authorization, prior notice, or consent where required by applicable law. No refund is issued for misuse, unauthorized installation, use on devices without proper authorization, or use contrary to our Acceptable Use Policy or applicable law.
- If the Product is blocked, restricted, deleted, quarantined, or otherwise affected by antivirus software, endpoint protection systems, firewalls, operating system security settings, or other third-party applications or services. CleverControl is not responsible for the operation, settings, updates, or restrictions of third-party software or services. No refund is issued if the issue is caused by such third-party tools, unless the Product is confirmed by CleverControl technical support to be defective.
- If the monitored company device runs an incomplete, pirated, not fully operational, or incompatible version of Windows.
- If a full or partial Windows reinstallation took place on the monitored company device, which resulted in the Product being blocked.
払い戻しの手続き
All refund requests must be sent to support [at] clevercontrol.com or via サポートチケットシステム ライブチャットやその他の連絡手段での返金は受け付けておりません。上記以外の理由で返金が認められた場合、決済代行会社や銀行から請求される決済手数料により、返金額は支払額より9％少なくなります。