자주 묻는 질문

Employee monitoring software allows organizations to track work hours and analyze how employees use their work time and company devices. Such software usually monitors the start and end of the work day, idle time, computer activity, application and website usage, communication, and in some cases, location. Companies use employee monitoring software to evaluate productivity, enhance security, protect data, and ensure compliance with company policies.

Typically, employee monitoring software is a small program (sometimes called an agent) that employers install on employees' computers or devices. This agent works in the background and collects data on various activities. The collected data is then transmitted to a central server or dashboard, where authorized personnel, such as managers and administrators, can view and analyze it.

When implemented transparently and with ethical considerations, employee monitoring is a powerful tool for increasing productivity. It provides insights into work processes, helps detect inefficiencies, and encourages data-driven measures to improve the situation. Besides, the awareness of being monitored can encourage employees to stay focused and on task.

When choosing employee monitoring software, consider features that align with your needs, such as tracking work hours, improving productivity, or maintaining security. Valuable features are:

1. time tracking;
2. website and application usage monitoring;
3. idle time detection;
4. screenshots/screen recording;
5. reporting and analytics;
6. alerts and notifications;
7. online monitoring dashboard;
8. integrations.

Employee monitoring is important because it contributes to a more secure, efficient, compliant, and productive work environment. It provides employers with valuable insights into how work time is spent, helping to:

1. highlighting inefficient work processes;
2. improving productivity;
3. increasing security;
4. ensuring compliance with company policies and legal requirements;
5. optimizing resources
6. supporting performance evaluations.

When implemented thoughtfully and transparently, employee monitoring leads to several positive outcomes for both the organization and the employees. It is a powerful tool to improve workflow efficiency and productivity. It can encourage employees to be responsible for their work hours, identify training needs, and help managers recognize and reward performance. Besides, employee monitoring helps protect the company against data breaches, cyber threats, and inappropriate behavior, creating a safer work environment for everyone.

The main benefits of employee monitoring are better performance and productivity, enhanced data security, lower risks or insider threats, improved accountability, better resource management and allocation, and informed decision-making.

On the other hand, monitoring can potentially decrease employee morale, undermine trust, create unwanted stress and pressure, and negatively affect the company culture. Besides, if tracking is implemented without considering applicable regulations, it can raise legal and ethical concerns.

Employers typically state they track and monitor employee behaviors to improve productivity, enhance security and protect sensitive data, ensure compliance with internal policies and external regulations, prevent time theft, and gain insights into work patterns for better resource management and performance evaluation.

The primary business reasons for employee monitoring include safeguarding company assets and intellectual property, minimizing legal liabilities through compliance and record-keeping, and optimizing workflows. Besides, employee monitoring is a valuable data source to back decisions aimed at improving overall business performance and profitability.

These risks include potentially damaging employee trust and morale, increasing stress and anxiety among the workforce, facing legal challenges related to privacy violations, misinterpreting data which could lead to unfair treatment, and potentially stifling creativity and innovation due to constant surveillance.

Critics fear that employee monitoring programs can lead to a surveillance-heavy work culture that erodes privacy, reduces autonomy, increases job-related stress and burnout, creates an imbalanced power dynamic between employers and employees, and could be used to discriminate against certain workers or suppress legitimate workplace organizing.

The legality of employee monitoring depends on the location. Generally, it is legal in many jurisdictions, including the USA, Europe, and India. However, the scope of activities the employer can monitor may vary depending on the applicable state and local regulations. Besides, organizations are often obliged to notify the staff about the monitoring.

Generally, employers are allowed to track computer and internet usage on company equipment, monitor work-related communications through company email and messaging systems, and use video surveillance in common work areas. Monitoring of personal devices, private communications, or private areas like restrooms is typically restricted or prohibited.

Identifying a single "weakest" employee monitoring law is difficult. Legal frameworks differ significantly across jurisdictions: some deliver minimal employee privacy protections, while others have stricter notification and consent requirements. Generally, areas with fewer specific statutes addressing electronic monitoring and workplace privacy may offer less protection to employees.

Employees can check for monitoring software by looking for unfamiliar processes running in their computer's Task Manager or system monitor, analyzing network activity for unusual data transfers, and using security programs.

There are several signs that the employer may be monitoring the computer: unusual computer behavior, such as slow performance, strange pop-ups or errors, suspicious processes in the Task Manager or Activity Monitor (on macOS), or increased network activity. If employees notice these signs, they can check installed apps for unfamiliar names, use antivirus or security software, or consult the IT or HR specialist in their organization.

On macOS, employees can open Activity Monitor to view running processes and identify unfamiliar or suspicious applications. One can also examine login items and launch agents that start automatically, review network utility for unusual connections, and check System Settings/Preferences for installed profiles that might indicate device management or monitoring.

Attempting to block employee monitoring software on a company-owned device is generally not advisable. It may violate company policy, potentially leading to disciplinary action, including termination. Technical methods to impede monitoring, such as using virtual machines, attempting to disable processes, or using tools to mimic activity, may be detectable by the employer and could have serious consequences. It is best to understand and comply with your company's monitoring policies.

CleverControl은 클라우드 기반 소프트웨어이므로 직원의 컴퓨터에 설치된 CleverControl Agent가 기록한 모든 데이터가 원격 보안 서버에 저장됩니다. 그리고 데이터에 액세스하려면 원격 서버에서 정보를 안전하게 검토할 수 있도록 계정을 등록해야 합니다.

CleverControl은 Windows OS 및 OS X와 ​​호환되므로 Microsoft Windows 10 또는 10.13 High Sierra 버전 이상의 모든 OS X 등 최신 버전을 포함하여 모든 Windows 버전을 실행하는 모든 노트북이나 데스크탑에 설치할 수 있습니다.

CleverControl Agent를 설치하기 전에 먼저 계정을 등록하는 것이 더 편리하다고 생각합니다. 설치 프로세스를 완료하려면 계정 세부 정보를 입력하여 클라우드 서버에 연결해야 하기 때문입니다. 따라서 계정이 없으면 계정을 만들라는 메시지가 표시됩니다.

CleverControl is intended for lawful employee monitoring on company-owned devices and should be used with proper authorization, employee notification, and internal policies. Employers are responsible for informing employees about monitoring and configuring the software according to applicable laws and workplace privacy requirements. Employees can get access to the collected data via the Self-Monitoring feature.

Yes. CleverControl Agent can record configured work-related activity on authorized company devices, according to the organization's monitoring policy and applicable law. Reports may include application usage, website activity, screenshots, and other enabled features, where legally permitted and properly disclosed.

Yes. CleverControl can record configured website activity on authorized company devices. Depending on the settings, applicable laws, and the company's internal policies, authorized managers may review visited websites and related screenshots.

예, 웹사이트 차단은 CleverControl Agent의 기능 중 하나입니다. 특정 웹페이지나 전체 카테고리(예: 모든 소셜 네트워크)를 차단할 수 있습니다. 귀하의 계정에 있는 "원격 설정"에서 그렇게 할 수 있습니다.

CleverControl Agent의 데이터를 보려면 대시보드(https://dashboard.clevercontrol.com/)에서 원격 계정에 로그인해야 합니다. 어떤 기기에서든 어떤 웹 브라우저를 사용해도 로그인할 수 있습니다.

현재 프로그램을 설치하려면 관리자 권한으로 컴퓨터에 액세스해야 합니다. 그러나 설치 과정은 몇 분밖에 걸리지 않습니다.

모든 설정은 대시보드 계정에서 원격으로 변경하고 적용할 수 있습니다. "원격 설정" 탭으로 이동하여 설정을 변경하고 "이 컴퓨터에 적용" 또는 "모든 컴퓨터에 적용"을 클릭하세요.

저장기간은 데이터 종류에 따라 다르며, 이벤트 - 1년, 스크린샷 - 6개월, 화면녹화, 웹캠녹화, 통화녹화 - 1개월로 구성되어 있습니다. 그 후에는 복구 가능성 없이 데이터가 자동으로 삭제됩니다. 해당 시간 이후에도 이벤트 로그와 스크린샷을 보관하려면 보고서를 사용하여 데이터를 내보낼 수 있습니다.

Important: Automatic start scheduling should be configured only on authorized company devices and according to the organization's written monitoring policy, working-hours rules, and applicable law. Monitored users must be informed in advance, and consent must be obtained where required.

CleverControl은 기본적으로 컴퓨터를 켜면 시작됩니다. 때로는 예정된 시간에 대신 실행해야 할 수도 있습니다. 현재 버전의 프로그램 설정을 통해 CleverControl이 자동으로 시작되도록 예약하는 것은 불가능합니다. 그러나 Windows 작업 스케줄러의 도움으로 이를 수행할 수 있습니다.

1. 작업 표시줄에서 Windows 아이콘을 클릭합니다. 프로그램 목록을 아래로 스크롤하여 Windows 관리 도구를 찾습니다. 폴더를 클릭하여 확장하고, 작업 스케줄러를 클릭하여 실행하세요.

   

2. 기본 작업 만들기를 클릭하세요.

   

3. Enter the name of the task, for example, "Run CleverControl". Add a description (optional). After that, click Next.

   

4. 매일을 선택하고 다음을 클릭하세요.

   

5. CleverControl이 실행되어야 하는 시간을 설정합니다(예: 오전 8:00:00). 계속하려면 다음을 클릭하세요.

   

6. Copy and paste the path: C:\ProgramData\FO16FA1A-AA91-C56A-654F-E3865DA10DAT\clvhost.exe to the Program/Script field. Click Next.

   

7. 마침을 클릭하세요.

   

Important: Automatic stop scheduling can help align monitoring with working hours and internal policy requirements. Organizations should configure monitoring schedules according to their written monitoring policy, notify monitored users in advance, and obtain consent where required by law.

기본적으로 CleverControl은 모니터링되는 컴퓨터가 켜져 있는 동안 항상 실행됩니다. 그러나 업무용으로 개인용 컴퓨터를 사용하는 경우 업무 시간이 끝나면 모니터링이 중단되기를 원할 것입니다. 현재 버전의 프로그램 설정을 통해 CleverControl이 자동으로 중지되도록 예약하는 것은 불가능합니다. 그러나 Windows 작업 스케줄러의 도움으로 이를 수행할 수 있습니다.

1. 먼저, 프로그램을 실행하고 닫는 배치 스크립트를 생성해야 합니다. 메모장을 열고 다음을 입력합니다: TASKKILL /F /IM clvhost.exe

   

2. Save the file with the .bat extension, for example, "Stop CleverControl.bat".

   

3. 그런 다음 CleverControl을 중지하도록 작업을 예약해야 합니다. 작업 표시줄에서 Windows 아이콘을 클릭합니다. 프로그램 목록을 아래로 스크롤하여 Windows 관리 도구를 찾습니다. 폴더를 클릭하여 확장하고, 작업 스케줄러를 클릭하여 실행하세요.

   

4. 기본 작업 만들기를 클릭하세요.

   

5. Enter the name of the task, for example, "Stop CleverControl". Add a description (optional). After that, click Next.

   

6. 매일을 선택하고 다음을 클릭하세요.

   

7. CleverControl을 실행해야 하는 시간을 선택합니다(예: 오후 5:00:00). 계속하려면 다음을 클릭하세요.

   

8. 프로그램 시작을 선택하고 다음을 클릭하세요.

   

9. Click Browse and find the file "Stop CleverControl.bat" that you have just created and saved. Click Next.

   

10. 마침을 클릭하세요.

    

기본 구독에는 얼굴 인식이 포함되어 있지 않습니다. 사용을 시작하려면 웹캠 녹화 추가 기능을 구입해야 합니다. 이미 가지고 있는 경우 모니터링되는 컴퓨터의 프로그램을 최신 버전으로 업데이트해야 합니다.

그런 다음 다음 단계에 따라 얼굴 인식을 활성화하세요.

1) 온라인 대시보드 > 계정 > 컴퓨터로 이동하여 웹캠 녹화가 켜져 있는지 확인하세요.

2) 컴퓨터 이름 아래 컴퓨터 설정 버튼을 클릭합니다.

3) 미디어 탭으로 이동하여 얼굴 인식 섹션까지 아래로 스크롤합니다. 얼굴 인식 옵션을 전환하고 드롭다운 메뉴에서 웹캠을 선택합니다. 모두 설정되었습니다!

나중에 대시보드의 얼굴 인식 탭에서 보고서를 찾을 수 있습니다.

평생 라이선스에는 스크린샷, 방문한 웹사이트 추적, 프린터 활동 모니터링 등 CleverControl의 모든 기본 기능이 포함되어 있습니다. 또한 화면 녹화, 웹캠 녹화 + 얼굴 인식, 통화 녹음 등 모든 추가 기능에 액세스할 수 있습니다.

예, 평생 라이센스로 사용할 수 있습니다.

아니요. 평생 라이선스는 CleverControl On-Premise에서만 사용할 수 있습니다.

CleverControl이 시작한 모든 버전 업데이트는 영원히 무료입니다.

No, technical support is free forever. You can contact our support team regarding any questions about the product 24/7 at support [at] clevercontrol.com.