직원 생산성의 영리한 제어

직원 모니터링이란 무엇입니까?

Employee monitoring means gathering information about activities of the staff in the workplace using various methods: from computer monitoring to video surveillance. The main goals are improving productivity, controlling the corporate resources and preventing data loss.

Research performed by International Data Corp (IDC) shows that employees spend up to 40% of the Internet access time at work for personal purposes. The biggest time consumers are social networks and shopping websites. In total, the annual loss of productivity may be as high as 40%.

직원 모니터링에는 어떤 유형이 있나요?

• 웹 활동 추적

  Tracking how your team uses the Internet can restrict distractions. Besides, you can identify the need for training and save on service providers by improving bandwidth efficiency.

• 컴퓨터 활동 모니터링

  Covers monitoring configured work-related activity on company-owned devices. It may include application and website usage, screenshots, printer activity, active and idle time, and other configured features.

• 위치 추적

  Essential for people who work in the field or frequently go on business trips. GPS tracking helps to find company-owned devices if stolen or lost.

• 통화 모니터링

  Usual for sales managers or customer support agents. Recordings allow managers to ensure employees follow communication standards and train new team members.

• 비디오 감시

  Most effective in places that raise concerns for the security of employees and the company's property. Helps to prevent theft or sabotage and ensure work conditions meet security requirements.

직장에서 생산성을 모니터링하는 방법은 무엇입니까?

• 명확한 기대치와 마감일을 설정하세요.

  Set clear and measurable goals not only for the business on the whole but also for each team and team member.

• 프로젝트 관리 소프트웨어 사용

  These apps let you track who is responsible for what work and how much time they spend on it. Assign tasks, set deadlines and discuss the project — all in one program.

• 작업 시간이 아닌 결과를 측정하세요

  Consider the result of the work, not how much time workers spend in the office. Punctuality does not equal productivity.

• 피드백 보내기

  If you notice a low-productive worker, they may be struggling due to the lack of training or unclear tasks. Create an efficient feedback culture in your company.

• 컴퓨터 활동 추적

  Employee monitoring software like CleverControl lets you look into the workflow and see how your team perform their duties.

직원 모니터링 소프트웨어의 기능은 무엇입니까?

Nowadays, employee monitoring software is the most widespread method of productivity tracking. The system administrator installs the monitoring program on the company computers. After that, the program automatically tracks the activity and interprets it.

이메일, 클라우드 스토리지 또는 온라인 대시보드를 통해 수집된 데이터를 받을 수 있으며 사무실에서나 출장 중에도 작업 프로세스를 계속 확인할 수 있습니다.

직원 모니터링의 장점과 단점은 무엇입니까?

The main advantage of staff monitoring is improved productivity. It also helps to:

• find out ineffective work patterns or unforeseen difficulties
• 업무 프로세스를 분석하고 최적화합니다.
• 작업량 재분배의 필요성을 밝힙니다.
• 훈련의 필요성을 파악하다
• 근무 시간 및 출석 추적
• 직원이 회사 자원을 현명하게 사용하도록 보장
• 민감한 데이터 유출 방지
• 내부 조사에 필요한 증거를 제공

However, employees may feel that monitoring violates their privacy, perceive it as the lack of trust, or worry about their performance. The employer must be transparent with the company policy and reasons for surveillance.

직원 모니터링은 합법적인가요?

In the USA, most monitoring methods are legal. The employer is free to monitor computer and Internet usage, private messages, emails, and phone calls on company-owned devices.

In Europe, most employee monitoring methods are legal if they abide by the GDPR laws. You must notify the staff about the monitoring methods, receive their consent for data collection, and protect the collected data.

To ensure that surveillance in your company does not infringe any laws, we recommend always consulting your local and state laws. It is also advisable to be transparent with your staff about the reasons for monitoring.