Return and Refund Policy

This return and refund policy is applicable for the following programs hereinafter referred to as Products: CleverControl for Windows, CleverControl for Mac. In case a Product doesn't work as promised, or you have technical difficulties with it, a full refund might be issued only in case our technical support team is unable to resolve it and the following conditions are observed:

• Todos los problemas y cuestiones deben notificarse en un plazo de 72 horas después de la compra
• El cliente debe proporcionar toda la información necesaria para resolver el problema
• Sólo se puede reembolsar una vez. Cada cliente sólo tiene derecho a un reembolso, si tiene más de una licencia de producto, sólo se le reembolsará la que no funcione.

Nuestro servicio de asistencia está disponible los 7 días de la semana y siempre hacemos todo lo posible para resolver los problemas. Usted tiene derecho a un reembolso completo dentro de los 14 días desde el día de la compra, sólo si nuestro equipo no puede ayudarle dentro de este marco de tiempo. No se realizarán reembolsos después de los 14 días desde el día de la compra.

Other refund conditions: (the following conditions describe cases, when CleverControl cannot provide a refund due to the fact that these conditions are completely beyond CleverControl's control)

• No se podrá realizar ningún reembolso en caso de que el cliente no siga las directrices de la asistencia técnica o rechace la ayuda del servicio de asistencia al cliente
• If the customer couldn't provide all necessary data. This includes cases when customer might be required to get remote assistance
• If the customer has just changed his or her mind. Personal reasons ("I do not like it", "I never installed the program", "I did not mean to buy the program") are not qualified for a refund
• If the customer does not have authorized access to the company device.
• If the Product was installed or used without proper authorization, prior notice, or consent where required by applicable law. No refund is issued for misuse, unauthorized installation, use on devices without proper authorization, or use contrary to our Acceptable Use Policy or applicable law.
• If the Product is blocked, restricted, deleted, quarantined, or otherwise affected by antivirus software, endpoint protection systems, firewalls, operating system security settings, or other third-party applications or services. CleverControl is not responsible for the operation, settings, updates, or restrictions of third-party software or services. No refund is issued if the issue is caused by such third-party tools, unless the Product is confirmed by CleverControl technical support to be defective.
• If the monitored company device runs an incomplete, pirated, not fully operational, or incompatible version of Windows.
• If a full or partial Windows reinstallation took place on the monitored company device, which resulted in the Product being blocked.

Procedimiento de reembolso:

All refund requests must be sent to support [at] clevercontrol.com or via el sistema de tickets de soporte. No se aceptan reembolsos a través de Live Chat o cualquier otro canal de contacto. En los casos en los que los reembolsos se aprueben y se emitan por cualquier otra razón que no sea la mencionada anteriormente, la cantidad reembolsada será un 9% inferior a la cantidad pagada debido a los gastos relacionados con la tasa de procesamiento de pagos que cobran los procesadores de pagos y los bancos.