Política de privacidad de CleverControl

1. Alcance y cómo leer este aviso

Proporcionamos dos tipos de información para ayudarle a comprender nuestras prácticas de privacidad. Esta estructura está diseñada para aclarar cuándo CleverControl actúa como responsable o encargado del tratamiento:

• Aviso de privacidad del sitio web (este documento, secciones 2 a 10) — cubre los datos personales recopilados en el Sitio (por ejemplo, cookies/análisis, formularios de contacto, solicitudes de soporte, comunicaciones de marketing y ventas).
• Aviso de privacidad de productos y servicios (secciones 11 a 15) — cubre los datos personales procesados ​​por el software/agentes y los servicios en la nube de CleverControl cuando los utilizan nuestros clientes comerciales.

Dónde procesamos datos personales para nuestros propios fines (por ejemplo, análisis del sitio, ventas/marketing) CleverControl es un controlador.

Definiciones clave

• Cliente — una organización o individuo que tiene una cuenta con nosotros para utilizar nuestros Servicios o ha expresado interés en CleverControl o nuestros Servicios (directamente o a través de socios).
• Website Visitor — una persona que visita o utiliza nuestro Sitio u otros sitios web que enlazan a este Aviso.
• Usuario final — individuals authorized by a Customer to access or use the Services and/or whose device hosts a CleverControl agent (e.g., employees, consultants, contractors). End Users should consult the Customer's privacy policy for how the Customer, as controller, processes their information.

When a business customer uses our services to monitor its workforce, the customer is the controller, and CleverControl acts as a processor under the customer's instructions and our data processing standards.

2. Datos personales que recopilamos en el sitio

Información que usted proporciona — Datos de contacto (nombre, correo electrónico del trabajo, teléfono), empresa y puesto, contenido de los mensajes, solicitudes de soporte, credenciales de la cuenta/portal, números de pedido, datos de facturación enviados a través de nuestro proceso de pago (procesados ​​por proveedores de pago que cumplen con PCI) y preferencias. No almacenamos todos los datos de las tarjetas de pago en nuestros sistemas.

Información de su dispositivo — identificadores en línea como dirección IP, ID de cookies, información del dispositivo/navegador, páginas vistas, páginas de referencia/salida, duración de la sesión e interacciones con formularios o descargas.

Información de terceros — datos limitados de enriquecimiento/contacto comercial de socios y proveedores (por ejemplo, socios de canal, plataformas de análisis y publicidad, enriquecimiento de CRM, socios de pago y cumplimiento) para ayudarnos a cumplir con las solicitudes y operar el Sitio.

3. Cómo utilizamos los datos del sitio (finalidades)

Utilizamos los datos del sitio para:

1. operar el Sitio y proporcionar la información solicitada;
2. crear y gestionar cuentas, pruebas y pedidos;
3. proporcionar comunicaciones de ventas/marketing (incluidos eventos, demostraciones y encuestas);
4. brindar soporte al cliente;
5. analizar y mejorar el Sitio y los servicios;
6. detectar, prevenir e investigar incidentes de seguridad, abusos y fraudes;
7. cumplir la ley y ejercer reclamaciones legales;
8. Administrar procesos de contratación.

Marketing and Service Communications

With your consent or where permitted by law, CleverControl LLC may send you service notifications, product updates, special offers, event information, and other business communications by email, SMS, WhatsApp, or other messaging channels.

You may opt out of marketing communications at any time by following the unsubscribe instructions in the message or by contacting us at support [at] clevercontrol.com with the subject line "Unsubscribe from notifications".

Please note that we may still send necessary service, transactional, security, or account-related messages where permitted by law.

4. Bases jurídicas (EEE/Reino Unido)

Cuando la ley aplicable (por ejemplo, RGPD/RGPD del Reino Unido) requiere una base legal, nos basamos en:

5. Cookies, tecnologías similares y señales

We use cookies and similar technologies to run the Site and measure performance. Non-essential cookies (e.g., analytics/advertising) in the EEA/UK only run with your consent via our cookie banner/consent management platform (CMP). You can change your preferences at any time using the "Cookie settings" link on the Site.

Control Global de Privacidad (GPC). Cuando lo exija la legislación estatal aplicable de EE. UU., respetamos las señales de GPC a nivel de navegador como una opción para rechazar la venta o el intercambio de datos personales o la publicidad dirigida.

Tus opciones. Puedes configurar tu navegador para que bloquee las cookies o te avise cuando se instalen; algunas funciones del Sitio podrían no funcionar sin las cookies esenciales.

6. Divulgación de datos del sitio

No vendemos sus datos personales. Divulgamos los datos del Sitio a:

• Proveedores de servicios que actúan en nuestro nombre (alojamiento, análisis/medición, seguridad, CRM, comunicaciones, procesamiento de pedidos y pagos, atención al cliente, asesores profesionales). Estos proveedores están obligados por contrato a proteger sus datos y a utilizarlos únicamente para nuestras instrucciones.
• Socios de publicidad/retargeting (para visitantes del sitio que consienten dichas cookies) para entregar y medir nuestra publicidad y prevenir el fraude publicitario.
• Socios de canal/distribuidores para responder a sus solicitudes de compras y soporte local.
• Transacciones corporativas (por ejemplo, fusiones y adquisiciones) sujetas a garantías adecuadas.
• Cumplimiento legal y seguridad cuando creemos que la divulgación es requerida o permitida por ley (por ejemplo, solicitudes legales de las autoridades, cumplimiento de términos, protección de derechos, seguridad o protección).

7. Transferencias internacionales de datos

En el caso de los datos personales del EEE y el Reino Unido, cuando las transferencias a terceros países carecen de una decisión de adecuación, utilizamos garantías apropiadas (por ejemplo, las Cláusulas Contractuales Estándar de la UE y la IDTA/Adenda del Reino Unido) y realizamos evaluaciones de riesgo de transferencia.

8. Retención

We retain Site personal data for as long as necessary for the purposes above and as required by law. Typical periods include: marketing leads and analytics records up to 24 months from last interaction; support requests up to 24 months after closure; server security logs ~90 days; cookie data per tool's documented lifetimes. Where we rely on consent, we retain records of consent and preferences as required by law.

9. Sus derechos

Subject to applicable law, you may have the right to request access, correction, deletion, restriction, portability, or to object to certain processing. Where consent is the basis, you may withdraw it at any time (this does not affect processing prior to withdrawal). You may exercise rights by emailing privacy [at] clevercontrol.com. We may need to verify your identity and will respond within the timeframes required by law.

10. Aviso de privacidad de los estados de EE. UU. (visitantes del sitio)

Depending on your state of residence and our thresholds, you may have rights under laws such as those of California, Colorado, Connecticut, Virginia, Utah, Texas, Oregon, Delaware, and others. These may include the right to know/access, delete, correct, portability, and to opt-out of sale, sharing, or targeted advertising. We do not use sensitive personal data for inferring characteristics.

• How to exercise rights: submit a request to privacy [at] clevercontrol.com. If we deny your request, you may appeal by replying to our decision email. If you remain unsatisfied, you may contact your state Attorney General.
• Authorized agents (CA/others): If you submit a request via an authorized agent, we may require proof of authorization (e.g., power of attorney or signed permission) and may ask you to verify your identity directly with us.
• Opt-out of sale/share/targeted ads: use our cookie preferences and, where supported, GPC signals.
• Verification & response time: We verify requests using reasonable methods and respond within 45 days (we may extend by an additional 45 days where permitted and will tell you why).
• We will not discriminate against you for exercising your rights.

11. Product & Services Privacy Notice (Customer Monitoring Data)

Role of the parties. For personal data monitored about employees, contractors, or other users of devices/accounts monitored by our customers, the customer is the controller (or business) and CleverControl is the processor (or service provider).

Categories of data processed (as configured by the customer): user identifiers, device identifiers, timestamps, application and website activity, URLs and titles, productivity categorizations, keystroke metadata or content (if explicitly enabled), screenshots/screen recordings (if enabled), webcam and/or audio recordings (if explicitly enabled and lawful), voice/call recordings (if explicitly enabled and lawful), email/log data, IP and approximate location, and administrative logs. Exact categories depend on product tier and customer configuration. We may also process de-identified and/or aggregated data derived from Customer data for analytics, benchmarking, and service improvement. We will not attempt to re-identify de-identified data except as permitted by law and to assess de-identification effectiveness.

End User data and marketing. We do not sell End User data or use it for targeted advertising.

Prohibited uses. Our services must not be used for covert or unlawful surveillance, monitoring of personal devices without authorization, intimate-partner or domestic surveillance, or any use without the notices, consents, or legal authorizations required by applicable law. We may suspend or terminate accounts, restrict access, and refuse support for suspected covert, unauthorized, or unlawful monitoring.

Customer responsibilities. Customers are solely responsible for:

• providing legally required worker notices and obtaining consents where applicable (e.g., prior electronic-monitoring notices in certain U.S. states);
• configuring monitoring to be necessary and proportionate for legitimate business purposes;
• performing data protection impact assessments where required;
• honoring workers' rights requests directed to them;
• setting and enforcing internal retention, access, and use policies.

Retention & deletion. Customer monitoring data is retained according to our agreement. Upon contract end or at the customer's instruction, we delete personal data within agreed timelines. Deleted data cannot be restored.

Security. We implement appropriate technical and organizational measures, including encryption in transit and at rest; access controls and least-privilege; SSO/MFA options; audit logging; vulnerability management and penetration testing; secure development practices; and vendor security reviews. We notify customers without undue delay after becoming aware of a data breach affecting customer data.

Service providers (sub-processors). We use vetted service providers to deliver our services (infrastructure, storage, analytics, communications, support). We provide notice to customers of material changes to service providers.

International transfers. When we transfer customer personal data internationally, we do so under the safeguards described in Section 7.

Law enforcement and governmental requests. For customer data, we require a valid legal process and will redirect requests to the customer where feasible. We will notify the customer unless legally prohibited and will seek to narrow the scope of any request. We may publish high-level transparency statistics.

Employee/End-user inquiries. Individuals monitored by a customer should contact that customer (the controller/business) to exercise their privacy rights. Where we receive an inquiry directly, we will notify the relevant customer and assist.

12. Children

Our Site and services are intended for business use by adults. We do not knowingly collect personal data from children under 13 (or under 16 in the EEA/UK) on the Site. Customers must not use our services to monitor minors' personal devices without a lawful basis and required notices/consents.

13. Links and Third Parties

The Site may link to third-party websites, apps, or services. Their privacy practices are governed by their own notices. We encourage you to review them before providing personal data.

14. Changes to This Notice

We may update this Notice from time to time. We will post the updated version with a new effective date and, if changes materially affect how we use or disclose personal data, we will provide additional notice as required.

15. How to Contact Us

For privacy questions, requests, or complaints, contact privacy [at] clevercontrol.com or write to: CleverControl LLC, 2234 North Federal Hwy #2017, Boca Raton, FL 33431, USA. If you are in the EEA/UK and we are required to appoint a representative or Data Protection Officer, their contact details will be published here.