Return and Refund Policy

This return and refund policy is applicable for the following programs hereinafter referred to as Products: CleverControl for Windows, CleverControl for Mac. In case a Product doesn't work as promised, or you have technical difficulties with it, a full refund might be issued only in case our technical support team is unable to resolve it and the following conditions are observed:

• 所有问题和议题必须在购买后72小时内报告
• 解决问题所需的所有信息必须由客户提供
• 你只能被退款一次。每个客户只有一次退款的资格，如果你拥有一个以上的产品许可证，只有被报告为无法使用的那个才会被退款。

我们的支持是每周7天，我们总是尽最大努力解决问题。自购买之日起14天内，你有资格获得全额退款，只有当我们的团队在这个时间范围内无法帮助你时，你才有资格获得退款。自购买之日起超过14天的，将不予退款。

Other refund conditions: (the following conditions describe cases, when CleverControl cannot provide a refund due to the fact that these conditions are completely beyond CleverControl's control)

• 如果客户不遵守技术支持准则或拒绝客户支持帮助，则不能退款。
• If the customer couldn't provide all necessary data. This includes cases when customer might be required to get remote assistance
• If the customer has just changed his or her mind. Personal reasons ("I do not like it", "I never installed the program", "I did not mean to buy the program") are not qualified for a refund
• If the customer does not have authorized access to the company device.
• If the Product was installed or used without proper authorization, prior notice, or consent where required by applicable law. No refund is issued for misuse, unauthorized installation, use on devices without proper authorization, or use contrary to our Acceptable Use Policy or applicable law.
• If the Product is blocked, restricted, deleted, quarantined, or otherwise affected by antivirus software, endpoint protection systems, firewalls, operating system security settings, or other third-party applications or services. CleverControl is not responsible for the operation, settings, updates, or restrictions of third-party software or services. No refund is issued if the issue is caused by such third-party tools, unless the Product is confirmed by CleverControl technical support to be defective.
• If the monitored company device runs an incomplete, pirated, not fully operational, or incompatible version of Windows.
• If a full or partial Windows reinstallation took place on the monitored company device, which resulted in the Product being blocked.

退款程序。

All refund requests must be sent to support [at] clevercontrol.com or via 支持票系统。 我们不接受通过在线聊天或任何其他联系渠道的退款。如果由于除上述原因外的任何其他原因而批准和发放退款，退款金额将比已支付的金额少9%，这是由于支付处理商和银行收取的支付处理费的相关费用。