Politique de confidentialité de CleverControl

1. Portée et lecture du présent avis

Nous fournissons deux types d'informations pour vous aider à comprendre nos pratiques en matière de confidentialité. Cette structure vise à clarifier les rôles de CleverControl en tant que responsable du traitement et de sous-traitant :

• Avis de confidentialité du site Web (ce document, sections 2 à 10) — couvre les données personnelles collectées sur le Site (par exemple, les cookies/analyses, les formulaires de contact, les demandes d'assistance, les communications marketing et commerciales).
• Avis de confidentialité des produits et services (sections 11 à 15) — couvre les données personnelles traitées par les logiciels/agents CleverControl et les services cloud lorsqu'ils sont utilisés par nos clients professionnels.

Lorsque nous traitons des données personnelles à nos propres fins (par exemple, analyse du site, ventes/marketing) CleverControl est un contrôleur.

Définitions clés

• Client — une organisation ou un individu qui détient un compte chez nous pour utiliser nos Services ou qui a exprimé son intérêt pour CleverControl ou nos Services (directement ou via des partenaires).
• Website Visitor — une personne visitant ou utilisant notre site ou d'autres sites Web liés à cet avis.
• Utilisateur final — individuals authorized by a Customer to access or use the Services and/or whose device hosts a CleverControl agent (e.g., employees, consultants, contractors). End Users should consult the Customer's privacy policy for how the Customer, as controller, processes their information.

When a business customer uses our services to monitor its workforce, the customer is the controller, and CleverControl acts as a processor under the customer's instructions and our data processing standards.

2. Données personnelles que nous collectons sur le site

Informations que vous fournissez — Coordonnées (nom, adresse e-mail professionnelle, téléphone), entreprise et fonction, contenu des messages, demandes d'assistance, identifiants de compte/portail, numéros de commande, informations de facturation soumises via notre plateforme de paiement (traitées par des prestataires de paiement conformes aux normes PCI) et préférences. Nous ne conservons pas l'intégralité des données de carte de paiement sur nos systèmes.

Informations provenant de votre appareil — identifiants en ligne tels que l'adresse IP, les identifiants de cookies, les informations sur l'appareil/navigateur, les pages consultées, les pages de renvoi/de sortie, la durée de la session et les interactions avec les formulaires ou les téléchargements.

Informations provenant de tiers — données de contact/d'enrichissement commerciales limitées provenant de partenaires et de fournisseurs (par exemple, partenaires de distribution, plateformes d'analyse et de publicité, enrichissement CRM, partenaires de paiement et d'exécution) pour nous aider à répondre aux demandes et à exploiter le site.

3. Comment nous utilisons les données du site (finalités)

Nous utilisons les données du site pour :

1. exploiter le Site et fournir les informations demandées ;
2. créer et gérer des comptes, des essais et des commandes ;
3. fournir des communications commerciales/marketing (y compris des événements, des démonstrations et des enquêtes) ;
4. fournir un support client ;
5. analyser et améliorer le Site et les services ;
6. détecter, prévenir et enquêter sur les incidents de sécurité, les abus et les fraudes ;
7. se conformer à la loi et exercer des droits légaux ;
8. administrer les processus d'embauche.

Marketing and Service Communications

With your consent or where permitted by law, CleverControl LLC may send you service notifications, product updates, special offers, event information, and other business communications by email, SMS, WhatsApp, or other messaging channels.

You may opt out of marketing communications at any time by following the unsubscribe instructions in the message or by contacting us at support [at] clevercontrol.com with the subject line "Unsubscribe from notifications".

Please note that we may still send necessary service, transactional, security, or account-related messages where permitted by law.

4. Bases juridiques (EEE/Royaume-Uni)

Lorsque la loi applicable (par exemple, le RGPD/RGPD britannique) exige une base juridique, nous nous appuyons sur :

5. Cookies, technologies similaires et signaux

We use cookies and similar technologies to run the Site and measure performance. Non-essential cookies (e.g., analytics/advertising) in the EEA/UK only run with your consent via our cookie banner/consent management platform (CMP). You can change your preferences at any time using the "Cookie settings" link on the Site.

Contrôle global de confidentialité (GPC). Lorsque la législation américaine applicable l'exige, nous respectons les signaux GPC au niveau du navigateur pour refuser la vente/le partage de données personnelles ou la publicité ciblée.

Vos choix. Vous pouvez configurer votre navigateur pour bloquer les cookies ou vous alerter lorsqu'ils sont installés ; certaines fonctionnalités du site pourraient ne pas fonctionner sans les cookies essentiels.

6. Divulgation des données du site

Nous ne vendons pas vos données personnelles. Nous divulguons les données du site à :

• Prestataires de services agissant en notre nom (hébergement, analyses/mesures, sécurité, CRM, communications, traitement des commandes et des paiements, support client, conseillers professionnels). Ces prestataires sont contractuellement tenus de protéger vos données et de les utiliser uniquement selon nos instructions.
• Partenaires publicitaires/de reciblage (pour les visiteurs du site qui consentent à ces cookies) pour diffuser et mesurer notre publicité et prévenir la fraude publicitaire.
• Partenaires de distribution/revendeurs pour répondre à vos demandes d'achat et d'assistance locales.
• Les transactions d’entreprise (par exemple, fusion, acquisition) sont soumises à des garanties appropriées.
• Conformité légale et sécurité lorsque nous pensons que la divulgation est requise ou autorisée par la loi (par exemple, demandes légales des autorités, application des conditions, protection des droits, sécurité ou sûreté).

7. Transferts internationaux de données

Pour les données personnelles de l'EEE/du Royaume-Uni, lorsque les transferts vers des pays tiers ne font pas l'objet d'une décision d'adéquation, nous utilisons des garanties appropriées (par exemple, les clauses contractuelles types de l'UE et l'IDTA/addendum du Royaume-Uni) et effectuons des évaluations des risques de transfert.

8. Conservation

We retain Site personal data for as long as necessary for the purposes above and as required by law. Typical periods include: marketing leads and analytics records up to 24 months from last interaction; support requests up to 24 months after closure; server security logs ~90 days; cookie data per tool's documented lifetimes. Where we rely on consent, we retain records of consent and preferences as required by law.

9. Vos droits

Subject to applicable law, you may have the right to request access, correction, deletion, restriction, portability, or to object to certain processing. Where consent is the basis, you may withdraw it at any time (this does not affect processing prior to withdrawal). You may exercise rights by emailing privacy [at] clevercontrol.com. We may need to verify your identity and will respond within the timeframes required by law.

10. Avis de confidentialité de l'État américain (visiteurs du site)

Depending on your state of residence and our thresholds, you may have rights under laws such as those of California, Colorado, Connecticut, Virginia, Utah, Texas, Oregon, Delaware, and others. These may include the right to know/access, delete, correct, portability, and to opt-out of sale, sharing, or targeted advertising. We do not use sensitive personal data for inferring characteristics.

• How to exercise rights: submit a request to privacy [at] clevercontrol.com. If we deny your request, you may appeal by replying to our decision email. If you remain unsatisfied, you may contact your state Attorney General.
• Authorized agents (CA/others): If you submit a request via an authorized agent, we may require proof of authorization (e.g., power of attorney or signed permission) and may ask you to verify your identity directly with us.
• Opt-out of sale/share/targeted ads: use our cookie preferences and, where supported, GPC signals.
• Verification & response time: We verify requests using reasonable methods and respond within 45 days (we may extend by an additional 45 days where permitted and will tell you why).
• We will not discriminate against you for exercising your rights.

11. Product & Services Privacy Notice (Customer Monitoring Data)

Role of the parties. For personal data monitored about employees, contractors, or other users of devices/accounts monitored by our customers, the customer is the controller (or business) and CleverControl is the processor (or service provider).

End User data and marketing. We do not sell End User data or use it for targeted advertising.

Prohibited uses. Our services must not be used for unlawful surveillance, monitoring of personal devices without authorization, intimate-partner or domestic surveillance, or any use without the notices, consents, or legal authorizations required by applicable law. We may suspend or terminate accounts, restrict access, and refuse support for suspected unauthorized or unlawful monitoring.

Customer responsibilities. Customers are solely responsible for:

• providing legally required worker notices and obtaining consents where applicable (e.g., prior electronic-monitoring notices in certain U.S. states);
• configuring monitoring to be necessary and proportionate for legitimate business purposes;
• performing data protection impact assessments where required;
• honoring workers' rights requests directed to them;
• setting and enforcing internal retention, access, and use policies.

Retention & deletion. Customer monitoring data is retained according to our agreement. Upon contract end or at the customer's instruction, we delete personal data within agreed timelines. Deleted data cannot be restored.

Security. We implement appropriate technical and organizational measures, including encryption in transit and at rest; access controls and least-privilege; SSO/MFA options; audit logging; vulnerability management and penetration testing; secure development practices; and vendor security reviews. We notify customers without undue delay after becoming aware of a data breach affecting customer data.

Service providers (sub-processors). We use vetted service providers to deliver our services (infrastructure, storage, analytics, communications, support). We provide notice to customers of material changes to service providers.

International transfers. When we transfer customer personal data internationally, we do so under the safeguards described in Section 7.

Law enforcement and governmental requests. For customer data, we require a valid legal process and will redirect requests to the customer where feasible. We will notify the customer unless legally prohibited and will seek to narrow the scope of any request. We may publish high-level transparency statistics.

Employee/End-user inquiries. Individuals monitored by a customer should contact that customer (the controller/business) to exercise their privacy rights. Where we receive an inquiry directly, we will notify the relevant customer and assist.

12. Children

Our Site and services are intended for business use by adults. We do not knowingly collect personal data from children under 13 (or under 16 in the EEA/UK) on the Site. Customers must not use our services to monitor minors' personal devices without a lawful basis and required notices/consents.

13. Links and Third Parties

The Site may link to third-party websites, apps, or services. Their privacy practices are governed by their own notices. We encourage you to review them before providing personal data.

14. Changes to This Notice

We may update this Notice from time to time. We will post the updated version with a new effective date and, if changes materially affect how we use or disclose personal data, we will provide additional notice as required.

15. How to Contact Us

For privacy questions, requests, or complaints, contact privacy [at] clevercontrol.com or write to: CleverControl LLC, 2234 North Federal Hwy #2017, Boca Raton, FL 33431, USA. If you are in the EEA/UK and we are required to appoint a representative or Data Protection Officer, their contact details will be published here.