Questions fréquemment posées

Employee monitoring software allows organizations to track work hours and analyze how employees use their work time and company devices. Such software usually monitors the start and end of the work day, idle time, computer activity, application and website usage, communication, and in some cases, location. Companies use employee monitoring software to evaluate productivity, enhance security, protect data, and ensure compliance with company policies.

Typically, employee monitoring software is a small program (sometimes called an agent) that employers install on employees' computers or devices. The agent collects data on various activities and transmits it to a central server or dashboard, where authorized personnel, such as managers and administrators, can view and analyze it.

When implemented transparently and with ethical considerations, employee monitoring is a powerful tool for increasing productivity. It provides insights into work processes, helps detect inefficiencies, and encourages data-driven measures to improve the situation. Besides, the awareness of being monitored can encourage employees to stay focused and on task.

When choosing employee monitoring software, consider features that align with your needs, such as tracking work hours, improving productivity, or maintaining security. Valuable features are:

1. time tracking;
2. website and application usage monitoring;
3. idle time detection;
4. screenshots/screen recording;
5. reporting and analytics;
6. alerts and notifications;
7. online monitoring dashboard;
8. integrations.

Employee monitoring is important because it contributes to a more secure, efficient, compliant, and productive work environment. It provides employers with valuable insights into how work time is spent, helping to:

1. highlighting inefficient work processes;
2. improving productivity;
3. increasing security;
4. ensuring compliance with company policies and legal requirements;
5. optimizing resources
6. supporting performance evaluations.

When implemented thoughtfully and transparently, employee monitoring leads to several positive outcomes for both the organization and the employees. It is a powerful tool to improve workflow efficiency and productivity. It can encourage employees to be responsible for their work hours, identify training needs, and help managers recognize and reward performance. Besides, employee monitoring helps protect the company against data breaches, cyber threats, and inappropriate behavior, creating a safer work environment for everyone.

The main benefits of employee monitoring are better performance and productivity, enhanced data security, lower risks or insider threats, improved accountability, better resource management and allocation, and informed decision-making.

On the other hand, monitoring can potentially decrease employee morale, undermine trust, create unwanted stress and pressure, and negatively affect the company culture. Besides, if tracking is implemented without considering applicable regulations, it can raise legal and ethical concerns.

Employers typically state they track and monitor employee behaviors to improve productivity, enhance security and protect sensitive data, ensure compliance with internal policies and external regulations, prevent time theft, and gain insights into work patterns for better resource management and performance evaluation.

The primary business reasons for employee monitoring include safeguarding company assets and intellectual property, minimizing legal liabilities through compliance and record-keeping, and optimizing workflows. Besides, employee monitoring is a valuable data source to back decisions aimed at improving overall business performance and profitability.

These risks include potentially damaging employee trust and morale, increasing stress and anxiety among the workforce, facing legal challenges related to privacy violations, misinterpreting data which could lead to unfair treatment, and potentially stifling creativity and innovation due to constant surveillance.

Critics fear that employee monitoring programs can lead to a surveillance-heavy work culture that erodes privacy, reduces autonomy, increases job-related stress and burnout, creates an imbalanced power dynamic between employers and employees, and could be used to discriminate against certain workers or suppress legitimate workplace organizing.

The legality of employee monitoring depends on the location. Generally, it is legal in many jurisdictions, including the USA, Europe, and India. However, the scope of activities the employer can monitor may vary depending on the applicable state and local regulations. Besides, organizations are often obliged to notify the staff about the monitoring.

Generally, employers are allowed to track computer and internet usage on company equipment, monitor work-related communications through company email and messaging systems, and use video surveillance in common work areas. Monitoring of personal devices, private communications, or private areas like restrooms is typically restricted or prohibited.

Identifying a single "weakest" employee monitoring law is difficult. Legal frameworks differ significantly across jurisdictions: some deliver minimal employee privacy protections, while others have stricter notification and consent requirements. Generally, areas with fewer specific statutes addressing electronic monitoring and workplace privacy may offer less protection to employees.

Employees can check for monitoring software by looking for unfamiliar processes running in their computer's Task Manager or system monitor, analyzing network activity for unusual data transfers, and using security programs.

There are several signs that the employer may be monitoring the computer: unusual computer behavior, such as slow performance, strange pop-ups or errors, suspicious processes in the Task Manager or Activity Monitor (on macOS), or increased network activity. If employees notice these signs, they can check installed apps for unfamiliar names, use antivirus or security software, or consult the IT or HR specialist in their organization.

On macOS, employees can open Activity Monitor to view running processes and identify unfamiliar or suspicious applications. One can also examine login items and launch agents that start automatically, review network utility for unusual connections, and check System Settings/Preferences for installed profiles that might indicate device management or monitoring.

Attempting to block employee monitoring software on a company-owned device is generally not advisable. It may violate company policy, potentially leading to disciplinary action, including termination. Technical methods to impede monitoring, such as using virtual machines, attempting to disable processes, or using tools to mimic activity, may be detectable by the employer and could have serious consequences. It is best to understand and comply with your company's monitoring policies.

CleverControl est un logiciel basé sur le cloud computing. Ainsi, toutes les données enregistrées par l'agent CleverControl installé sur les ordinateurs de vos employés sont sauvegardées sur un serveur distant sécurisé. Et pour accéder aux données, vous devez créer un compte afin de pouvoir consulter vos informations en toute sécurité sur un serveur distant.

CleverControl est compatible avec les systèmes d'exploitation Windows et OS X. Vous pouvez donc l'installer sur n'importe quel ordinateur portable ou de bureau exécutant n'importe quelle version de Windows, y compris la plus récente - Microsoft Windows 10 - ou n'importe quel OS X à partir de la version 10.13 High Sierra.

Nous pensons qu'il est plus pratique pour vous de vous inscrire à un compte avant d'installer CleverControl Agent. En effet, pour terminer le processus d'installation, vous devrez entrer les détails de votre compte pour établir une connexion avec le serveur en nuage. Ainsi, si vous n'avez pas de compte, vous serez invité à en créer un.

CleverControl is intended for lawful employee monitoring on company-owned devices and should be used with proper authorization, employee notification, and internal policies. Employers are responsible for informing employees about monitoring and configuring the software according to applicable laws and workplace privacy requirements. Employees can get access to the collected data via the Self-Monitoring feature.

Yes. CleverControl Agent can record configured work-related activity on authorized company devices, according to the organization's monitoring policy and applicable law. Reports may include application usage, website activity, screenshots, and other enabled features, where legally permitted and properly disclosed.

Yes. CleverControl can record configured website activity on authorized company devices. Depending on the settings, applicable laws, and the company's internal policies, authorized managers may review visited websites and related screenshots.

Oui, le blocage de sites Web est l'une des fonctions de CleverControl Agent. Vous pouvez bloquer certaines pages Web ou des catégories entières, par exemple tous les réseaux sociaux. Vous pouvez le faire dans les "Paramètres à distance" de votre compte.

Pour voir les données de CleverControl Agent, vous devez vous connecter à votre compte distant dans le tableau de bord : https://dashboard.clevercontrol.com/ . Vous pouvez utiliser n'importe quel navigateur web sur n'importe quel appareil pour vous connecter.

Pour le moment, il faut avoir accès à l'ordinateur avec des droits d'administrateur pour installer le programme. Toutefois, le processus d'installation ne prendra que quelques instants.

Tous les paramètres peuvent être modifiés et appliqués à distance dans votre compte de tableau de bord. Allez dans l'onglet "Paramètres à distance", modifiez les paramètres et cliquez sur "Appliquer sur cet ordinateur" ou "Appliquer sur tous les ordinateurs".

The terms of storage are different depending on the type of data and are the following: Events - one year, Screenshots - six months, Screen Recording and Call Recording - one month. After that, the data is deleted automatically without the possibility of recovery. If you would like to keep the event log and screenshots beyond that time, you can use Reports to export the data.

Important: Automatic start scheduling should be configured only on authorized company devices and according to the organization's written monitoring policy, working-hours rules, and applicable law. Monitored users must be informed in advance, and consent must be obtained where required.

Par défaut, CleverControl démarre lorsque vous allumez l'ordinateur. Parfois, vous pouvez avoir besoin qu'il s'exécute plutôt à l'heure prévue dans la journée. Il est impossible de programmer le démarrage automatique de CleverControl via les paramètres de la version actuelle du programme. Cependant, vous pouvez le faire à l'aide du planificateur de tâches de Windows.

1. Cliquez sur l'icône Windows dans la barre des tâches. Faites défiler la liste des programmes et trouvez Outils d'administration de Windows. Cliquez sur le dossier pour le développer, puis cliquez sur Task Scheduler pour l'exécuter.

   

2. Cliquez sur Créer une tâche de base.

   

3. Saisissez le nom de la tâche, par exemple, "Exécuter CleverControl". Ajoutez une description (facultative). Après cela, cliquez sur Suivant.

   

4. Choisissez Journalier et cliquez sur Suivant.

   

5. Définissez l'heure à laquelle CleverControl doit s'exécuter, par exemple, 8:00:00 AM. Cliquez sur Suivant pour continuer.

   

6. Copy and paste the path: C:\ProgramData\FO16FA1A-AA91-C56A-654F-E3865DA10DAT\clvhost.exe to the Program/Script field. Click Next.

   

7. Cliquez sur Finish.

   

Important: Automatic stop scheduling can help align monitoring with working hours and internal policy requirements. Organizations should configure monitoring schedules according to their written monitoring policy, notify monitored users in advance, and obtain consent where required by law.

Par défaut, CleverControl fonctionne en permanence tant que l'ordinateur surveillé est allumé. Cependant, si vous utilisez un ordinateur personnel pour le travail, vous souhaitez que la surveillance cesse à la fin de la journée de travail. Il est impossible de programmer l'arrêt automatique de CleverControl via les paramètres de la version actuelle du programme. Cependant, vous pouvez le faire à l'aide du planificateur de tâches de Windows.

1. Tout d'abord, vous devez créer un script batch qui exécutera et fermera le programme. Ouvrez le Bloc-notes et tapez ce qui suit : TASKKILL /F /IM clvhost.exe

   

2. Enregistrez le fichier avec l'extension .bat, par exemple, "Stop CleverControl.bat".

   

3. Après cela, vous devez planifier la tâche d'arrêt de CleverControl. Cliquez sur l'icône Windows dans la barre des tâches. Faites défiler la liste des programmes et trouvez Outils d'administration de Windows. Cliquez sur le dossier pour le développer, puis cliquez sur Planificateur de tâches pour l'exécuter.

   

4. Cliquez sur Créer une tâche de base.

   

5. Saisissez le nom de la tâche, par exemple, "Arrêter CleverControl". Ajoutez une description (facultative). Après cela, cliquez sur Suivant.

   

6. Choisissez Quotidien et cliquez sur Suivant.

   

7. Choisissez l'heure à laquelle CleverControl doit s'exécuter, par exemple, 5:00:00 PM. Cliquez sur Suivant pour continuer.

   

8. Sélectionnez Démarrer un programme et cliquez sur Suivant.

   

9. Cliquez sur Browse et trouvez le fichier "Stop CleverControl.bat" que vous venez de créer et d'enregistrer. Cliquez sur Suivant.

   

10. Cliquez sur Finish.

    

The lifetime license includes all the basic features of CleverControl: screenshots, tracking visited websites, printer activity monitoring, etc. Also, you get access to additional features such as Screen Recording and Call Recording.

Oui, ils sont disponibles avec une licence à vie.

Non. La licence à vie n'est disponible que pour CleverControl On-Premise.

Toutes les mises à jour de version initiées par CleverControl sont gratuites pour toujours.

No, technical support is free forever. You can contact our support team regarding any questions about the product 24/7 at support [at] clevercontrol.com.