الأسئلة المتداولة

Employee monitoring software allows organizations to track work hours and analyze how employees use their work time and company devices. Such software usually monitors the start and end of the work day, idle time, computer activity, application and website usage, communication, and in some cases, location. Companies use employee monitoring software to evaluate productivity, enhance security, protect data, and ensure compliance with company policies.

Typically, employee monitoring software is a small program (sometimes called an agent) that employers install on employees' computers or devices. The agent collects data on various activities and transmits it to a central server or dashboard, where authorized personnel, such as managers and administrators, can view and analyze it.

When implemented transparently and with ethical considerations, employee monitoring is a powerful tool for increasing productivity. It provides insights into work processes, helps detect inefficiencies, and encourages data-driven measures to improve the situation. Besides, the awareness of being monitored can encourage employees to stay focused and on task.

When choosing employee monitoring software, consider features that align with your needs, such as tracking work hours, improving productivity, or maintaining security. Valuable features are:

1. time tracking;
2. website and application usage monitoring;
3. idle time detection;
4. screenshots/screen recording;
5. reporting and analytics;
6. alerts and notifications;
7. online monitoring dashboard;
8. integrations.

Employee monitoring is important because it contributes to a more secure, efficient, compliant, and productive work environment. It provides employers with valuable insights into how work time is spent, helping to:

1. highlighting inefficient work processes;
2. improving productivity;
3. increasing security;
4. ensuring compliance with company policies and legal requirements;
5. optimizing resources
6. supporting performance evaluations.

When implemented thoughtfully and transparently, employee monitoring leads to several positive outcomes for both the organization and the employees. It is a powerful tool to improve workflow efficiency and productivity. It can encourage employees to be responsible for their work hours, identify training needs, and help managers recognize and reward performance. Besides, employee monitoring helps protect the company against data breaches, cyber threats, and inappropriate behavior, creating a safer work environment for everyone.

The main benefits of employee monitoring are better performance and productivity, enhanced data security, lower risks or insider threats, improved accountability, better resource management and allocation, and informed decision-making.

On the other hand, monitoring can potentially decrease employee morale, undermine trust, create unwanted stress and pressure, and negatively affect the company culture. Besides, if tracking is implemented without considering applicable regulations, it can raise legal and ethical concerns.

Employers typically state they track and monitor employee behaviors to improve productivity, enhance security and protect sensitive data, ensure compliance with internal policies and external regulations, prevent time theft, and gain insights into work patterns for better resource management and performance evaluation.

The primary business reasons for employee monitoring include safeguarding company assets and intellectual property, minimizing legal liabilities through compliance and record-keeping, and optimizing workflows. Besides, employee monitoring is a valuable data source to back decisions aimed at improving overall business performance and profitability.

These risks include potentially damaging employee trust and morale, increasing stress and anxiety among the workforce, facing legal challenges related to privacy violations, misinterpreting data which could lead to unfair treatment, and potentially stifling creativity and innovation due to constant surveillance.

Critics fear that employee monitoring programs can lead to a surveillance-heavy work culture that erodes privacy, reduces autonomy, increases job-related stress and burnout, creates an imbalanced power dynamic between employers and employees, and could be used to discriminate against certain workers or suppress legitimate workplace organizing.

The legality of employee monitoring depends on the location. Generally, it is legal in many jurisdictions, including the USA, Europe, and India. However, the scope of activities the employer can monitor may vary depending on the applicable state and local regulations. Besides, organizations are often obliged to notify the staff about the monitoring.

Generally, employers are allowed to track computer and internet usage on company equipment, monitor work-related communications through company email and messaging systems, and use video surveillance in common work areas. Monitoring of personal devices, private communications, or private areas like restrooms is typically restricted or prohibited.

Identifying a single "weakest" employee monitoring law is difficult. Legal frameworks differ significantly across jurisdictions: some deliver minimal employee privacy protections, while others have stricter notification and consent requirements. Generally, areas with fewer specific statutes addressing electronic monitoring and workplace privacy may offer less protection to employees.

Employees can check for monitoring software by looking for unfamiliar processes running in their computer's Task Manager or system monitor, analyzing network activity for unusual data transfers, and using security programs.

There are several signs that the employer may be monitoring the computer: unusual computer behavior, such as slow performance, strange pop-ups or errors, suspicious processes in the Task Manager or Activity Monitor (on macOS), or increased network activity. If employees notice these signs, they can check installed apps for unfamiliar names, use antivirus or security software, or consult the IT or HR specialist in their organization.

On macOS, employees can open Activity Monitor to view running processes and identify unfamiliar or suspicious applications. One can also examine login items and launch agents that start automatically, review network utility for unusual connections, and check System Settings/Preferences for installed profiles that might indicate device management or monitoring.

Attempting to block employee monitoring software on a company-owned device is generally not advisable. It may violate company policy, potentially leading to disciplinary action, including termination. Technical methods to impede monitoring, such as using virtual machines, attempting to disable processes, or using tools to mimic activity, may be detectable by the employer and could have serious consequences. It is best to understand and comply with your company's monitoring policies.

برنامج CleverControl هو برنامج قائم على السحابة، لذا فإن جميع البيانات المسجلة بواسطة وكيل CleverControl المثبت على أجهزة الكمبيوتر الخاصة بموظفيك يتم حفظها على خادم آمن عن بعد. وللوصول إلى البيانات تحتاج إلى تسجيل حساب لتتمكن من مراجعة معلوماتك بشكل آمن على خادم بعيد.

يتوافق CleverControl مع نظامي التشغيل ويندوز و OS X، لذا يمكنك تثبيته على أي كمبيوتر محمول أو كمبيوتر مكتبي يعمل بأي إصدار من ويندوز بما في ذلك أحدث إصدار من ويندوز - مايكروسوفت ويندوز 10 أو أي إصدار من OS X بدءًا من الإصدار 10.13 High Sierra وما فوق.

نحن نعتقد أنه من الأنسب لك أن تقوم بالتسجيل للحصول على حساب قبل تثبيت وكيل CleverControl. لأنه لإنهاء عملية التثبيت ستحتاج إلى إدخال تفاصيل حسابك لإنشاء اتصال بالخادم السحابي. لذلك إذا لم يكن لديك حساب سيُطلب منك إنشاء حساب.

CleverControl is intended for lawful employee monitoring on company-owned devices and should be used with proper authorization, employee notification, and internal policies. Employers are responsible for informing employees about monitoring and configuring the software according to applicable laws and workplace privacy requirements. Employees can get access to the collected data via the Self-Monitoring feature.

Yes. CleverControl Agent can record configured work-related activity on authorized company devices, according to the organization's monitoring policy and applicable law. Reports may include application usage, website activity, screenshots, and other enabled features, where legally permitted and properly disclosed.

Yes. CleverControl can record configured website activity on authorized company devices. Depending on the settings, applicable laws, and the company's internal policies, authorized managers may review visited websites and related screenshots.

نعم، أداة حظر مواقع الويب هي إحدى وظائف برنامج CleverControl Agent. يمكنك حظر صفحات ويب معينة أو فئات كاملة، على سبيل المثال جميع الشبكات الاجتماعية. يمكنك القيام بذلك في "الإعدادات عن بُعد" في حسابك.

للاطلاع على البيانات من وكيل CleverControl، تحتاج إلى تسجيل الدخول إلى حسابك البعيد في لوحة التحكم: https://dashboard.clevercontrol.com/ . يمكنك استخدام أي متصفح ويب على أي جهاز لتسجيل الدخول.

في الوقت الحالي يلزم الوصول إلى الكمبيوتر مع حقوق المسؤول لتثبيت البرنامج. إلا أن عملية التثبيت لن تستغرق سوى بضع لحظات.

يمكن تغيير جميع الإعدادات وتطبيقها عن بُعد في حساب لوحة التحكم. انتقل إلى علامة التبويب "الإعدادات عن بُعد" وقم بتغيير الإعدادات وانقر على "تطبيق على هذا الكمبيوتر" أو "تطبيق على جميع أجهزة الكمبيوتر".

The terms of storage are different depending on the type of data and are the following: Events - one year, Screenshots - six months, Screen Recording and Call Recording - one month. After that, the data is deleted automatically without the possibility of recovery. If you would like to keep the event log and screenshots beyond that time, you can use Reports to export the data.

Important: Automatic start scheduling should be configured only on authorized company devices and according to the organization's written monitoring policy, working-hours rules, and applicable law. Monitored users must be informed in advance, and consent must be obtained where required.

يبدأ CleverControl عند تشغيل الكمبيوتر بشكل افتراضي. قد تحتاج أحياناً إلى تشغيله في الوقت المحدد من اليوم بدلاً من ذلك. من المستحيل جدولة CleverControl لبدء التشغيل تلقائياً عبر الإعدادات في الإصدار الحالي من البرنامج. ومع ذلك، يمكنك القيام بذلك بمساعدة برنامج جدولة مهام Windows.

1. انقر على أيقونة Windows في شريط المهام. مرر لأسفل قائمة البرامج وابحث عن أدوات ويندوز الإدارية. انقر على المجلد لتوسيعه، وانقر على برنامج جدولة المهام لتشغيله.

   

2. انقر فوق <ب>إنشاء مهمة أساسية..

   

3. أدخل اسم المهمة، على سبيل المثال، "تشغيل التحكم الذكي". أضف وصفًا (اختياري). بعد ذلك، انقر فوق التالي..

   

4. اختر يوميًا وانقر فوق التالي..

   

5. قم بتعيين الوقت الذي يجب أن يعمل فيه CleverControl، على سبيل المثال، 8:00:00 صباحًا. انقر فوق "التالي" للمتابعة.

   

6. Copy and paste the path: C:\ProgramData\FO16FA1A-AA91-C56A-654F-E3865DA10DAT\clvhost.exe to the Program/Script field. Click Next.

   

7. انقر فوق <ب>إنهاء.

   

Important: Automatic stop scheduling can help align monitoring with working hours and internal policy requirements. Organizations should configure monitoring schedules according to their written monitoring policy, notify monitored users in advance, and obtain consent where required by law.

بشكل افتراضي، يعمل CleverControl طوال الوقت أثناء تشغيل الكمبيوتر المراقب. ومع ذلك، إذا كنت تستخدم جهاز كمبيوتر شخصي للعمل، فقد ترغب في أن تتوقف المراقبة عند انتهاء يوم العمل. من المستحيل جدولة CleverControl للتوقف تلقائياً عبر الإعدادات في الإصدار الحالي من البرنامج. ومع ذلك، يمكنك القيام بذلك بمساعدة برنامج جدولة مهام ويندوز.

1. أولاً، يجب عليك إنشاء برنامج نصي دفعي يقوم بتشغيل البرنامج وإغلاقه. افتح المفكرة واكتب ما يلي: TASKKKILL /F /IM clvhost.exe

   

2. احفظ الملف بامتداد .bat، على سبيل المثال، "Stop CleverControl.bat".

   

3. بعد ذلك، يجب عليك جدولة المهمة لإيقاف CleverControl. انقر على أيقونة Windows في شريط المهام. مرر لأسفل قائمة البرامج وابحث عن أدوات ويندوز الإدارية. انقر فوق المجلد لتوسيعه، وانقر فوق جدولة المهام لتشغيله.

   

4. انقر فوق <ب>إنشاء مهمة أساسية..

   

5. أدخل اسم المهمة، على سبيل المثال، "إيقاف التحكم الذكي". أضف وصفًا (اختياري). بعد ذلك، انقر فوق "التالي".

   

6. اختر Daily وانقر فوق التالي.

   

7. اختر الوقت الذي يجب أن يعمل فيه CleverControl، على سبيل المثال، 5:00:00 مساءً. انقر فوق "التالي" للمتابعة.

   

8. حدد بدء برنامج وانقر فوق التالي.

   

9. انقر فوق تصفح وابحث عن الملف "Stop CleverControl.bat" الذي قمت بإنشائه وحفظه للتو. انقر فوق التاليالتالي.

   

10. انقر فوق <ب>إنهاء.