Pertanyaan yang Sering Diajukan

Employee monitoring software allows organizations to track work hours and analyze how employees use their work time and company devices. Such software usually monitors the start and end of the work day, idle time, computer activity, application and website usage, communication, and in some cases, location. Companies use employee monitoring software to evaluate productivity, enhance security, protect data, and ensure compliance with company policies.

Typically, employee monitoring software is a small program (sometimes called an agent) that employers install on employees' computers or devices. This agent works in the background and collects data on various activities. The collected data is then transmitted to a central server or dashboard, where authorized personnel, such as managers and administrators, can view and analyze it.

When implemented transparently and with ethical considerations, employee monitoring is a powerful tool for increasing productivity. It provides insights into work processes, helps detect inefficiencies, and encourages data-driven measures to improve the situation. Besides, the awareness of being monitored can encourage employees to stay focused and on task.

When choosing employee monitoring software, consider features that align with your needs, such as tracking work hours, improving productivity, or maintaining security. Valuable features are:

1. time tracking;
2. website and application usage monitoring;
3. idle time detection;
4. screenshots/screen recording;
5. reporting and analytics;
6. alerts and notifications;
7. online monitoring dashboard;
8. integrations.

Employee monitoring is important because it contributes to a more secure, efficient, compliant, and productive work environment. It provides employers with valuable insights into how work time is spent, helping to:

1. highlighting inefficient work processes;
2. improving productivity;
3. increasing security;
4. ensuring compliance with company policies and legal requirements;
5. optimizing resources
6. supporting performance evaluations.

When implemented thoughtfully and transparently, employee monitoring leads to several positive outcomes for both the organization and the employees. It is a powerful tool to improve workflow efficiency and productivity. It can encourage employees to be responsible for their work hours, identify training needs, and help managers recognize and reward performance. Besides, employee monitoring helps protect the company against data breaches, cyber threats, and inappropriate behavior, creating a safer work environment for everyone.

The main benefits of employee monitoring are better performance and productivity, enhanced data security, lower risks or insider threats, improved accountability, better resource management and allocation, and informed decision-making.

On the other hand, monitoring can potentially decrease employee morale, undermine trust, create unwanted stress and pressure, and negatively affect the company culture. Besides, if tracking is implemented without considering applicable regulations, it can raise legal and ethical concerns.

Employers typically state they track and monitor employee behaviors to improve productivity, enhance security and protect sensitive data, ensure compliance with internal policies and external regulations, prevent time theft, and gain insights into work patterns for better resource management and performance evaluation.

The primary business reasons for employee monitoring include safeguarding company assets and intellectual property, minimizing legal liabilities through compliance and record-keeping, and optimizing workflows. Besides, employee monitoring is a valuable data source to back decisions aimed at improving overall business performance and profitability.

These risks include potentially damaging employee trust and morale, increasing stress and anxiety among the workforce, facing legal challenges related to privacy violations, misinterpreting data which could lead to unfair treatment, and potentially stifling creativity and innovation due to constant surveillance.

Critics fear that employee monitoring programs can lead to a surveillance-heavy work culture that erodes privacy, reduces autonomy, increases job-related stress and burnout, creates an imbalanced power dynamic between employers and employees, and could be used to discriminate against certain workers or suppress legitimate workplace organizing.

The legality of employee monitoring depends on the location. Generally, it is legal in many jurisdictions, including the USA, Europe, and India. However, the scope of activities the employer can monitor may vary depending on the applicable state and local regulations. Besides, organizations are often obliged to notify the staff about the monitoring.

Generally, employers are allowed to track computer and internet usage on company equipment, monitor work-related communications through company email and messaging systems, and use video surveillance in common work areas. Monitoring of personal devices, private communications, or private areas like restrooms is typically restricted or prohibited.

Identifying a single "weakest" employee monitoring law is difficult. Legal frameworks differ significantly across jurisdictions: some deliver minimal employee privacy protections, while others have stricter notification and consent requirements. Generally, areas with fewer specific statutes addressing electronic monitoring and workplace privacy may offer less protection to employees.

Employees can check for monitoring software by looking for unfamiliar processes running in their computer's Task Manager or system monitor, analyzing network activity for unusual data transfers, and using security programs.

There are several signs that the employer may be monitoring the computer: unusual computer behavior, such as slow performance, strange pop-ups or errors, suspicious processes in the Task Manager or Activity Monitor (on macOS), or increased network activity. If employees notice these signs, they can check installed apps for unfamiliar names, use antivirus or security software, or consult the IT or HR specialist in their organization.

On macOS, employees can open Activity Monitor to view running processes and identify unfamiliar or suspicious applications. One can also examine login items and launch agents that start automatically, review network utility for unusual connections, and check System Settings/Preferences for installed profiles that might indicate device management or monitoring.

Attempting to block employee monitoring software on a company-owned device is generally not advisable. It may violate company policy, potentially leading to disciplinary action, including termination. Technical methods to impede monitoring, such as using virtual machines, attempting to disable processes, or using tools to mimic activity, may be detectable by the employer and could have serious consequences. It is best to understand and comply with your company's monitoring policies.

CleverControl adalah perangkat lunak berbasis cloud sehingga semua data yang dicatat oleh Agen CleverControl yang diinstal di komputer karyawan Anda disimpan di server jarak jauh yang aman. Dan untuk mengakses data, Anda perlu mendaftarkan akun agar dapat meninjau informasi Anda dengan aman di server jarak jauh.

CleverControl kompatibel dengan OS Windows dan OS X sehingga Anda dapat menginstalnya di laptop atau desktop apa pun yang menjalankan versi Windows apa pun termasuk yang terbaru – Microsoft Windows 10 atau OS X apa pun mulai versi 10.13 High Sierra dan yang lebih baru.

Kami yakin akan lebih mudah bagi Anda untuk mendaftar akun sebelum menginstal Agen CleverControl. Karena untuk menyelesaikan proses instalasi Anda harus memasukkan detail akun Anda untuk membuat koneksi ke server cloud. Jadi jika Anda belum memiliki akun, Anda akan diminta untuk membuatnya.

CleverControl is intended for lawful employee monitoring on company-owned devices and should be used with proper authorization, employee notification, and internal policies. Employers are responsible for informing employees about monitoring and configuring the software according to applicable laws and workplace privacy requirements. Employees can get access to the collected data via the Self-Monitoring feature.

Yes. CleverControl Agent can record configured work-related activity on authorized company devices, according to the organization's monitoring policy and applicable law. Reports may include application usage, website activity, screenshots, and other enabled features, where legally permitted and properly disclosed.

Yes. CleverControl can record configured website activity on authorized company devices. Depending on the settings, applicable laws, and the company's internal policies, authorized managers may review visited websites and related screenshots.

Ya, pemblokir situs web adalah salah satu fungsi Agen CleverControl. Anda dapat memblokir halaman web tertentu atau seluruh kategori, misalnya semua jejaring sosial. Anda dapat melakukannya di “Pengaturan Jarak Jauh” di akun Anda.

Untuk melihat data dari Agen CleverControl Anda harus masuk ke akun jarak jauh Anda di dasbor: https://dashboard.clevercontrol.com/ . Anda dapat menggunakan browser web apa pun di perangkat apa pun untuk masuk.

Saat ini akses ke komputer dengan hak administrator diperlukan untuk menginstal program. Namun proses instalasi hanya akan memakan waktu beberapa saat.

Semua pengaturan dapat diubah dan diterapkan dari jarak jauh di akun dasbor Anda. Buka tab “Pengaturan Jarak Jauh” ubah pengaturan dan klik “Terapkan di komputer ini” atau “Terapkan di semua komputer”.

Jangka waktu penyimpanan berbeda-beda bergantung pada jenis data dan sebagai berikut: Peristiwa - satu tahun, Tangkapan Layar - enam bulan, Perekaman Layar, Perekaman Webcam, dan Perekaman Panggilan - satu bulan. Setelah itu, data terhapus secara otomatis tanpa kemungkinan pemulihan. Jika Anda ingin menyimpan log peristiwa dan tangkapan layar melebihi waktu tersebut, Anda dapat menggunakan Laporan untuk mengekspor data.

Important: Automatic start scheduling should be configured only on authorized company devices and according to the organization's written monitoring policy, working-hours rules, and applicable law. Monitored users must be informed in advance, and consent must be obtained where required.

CleverControl dimulai saat Anda menyalakan komputer secara default. Terkadang Anda mungkin memerlukannya untuk dijalankan pada waktu yang dijadwalkan. Tidak mungkin menjadwalkan CleverControl untuk memulai secara otomatis melalui pengaturan di versi program saat ini. Namun, Anda dapat melakukannya dengan bantuan Windows Task Scheduler.

1. Klik ikon Windows di bilah tugas. Gulir ke bawah daftar program dan temukan Alat Administratif Windows. Klik folder untuk memperluasnya, dan klik Penjadwal Tugas untuk menjalankannya.

   

2. Klik Buat Tugas Dasar.

   

3. Enter the name of the task, for example, "Run CleverControl". Add a description (optional). After that, click Next.

   

4. Pilih Harian dan klik Berikutnya.

   

5. Tetapkan waktu kapan CleverControl harus dijalankan, misalnya, 08:00:00. Klik Berikutnya untuk melanjutkan.

   

6. Copy and paste the path: C:\ProgramData\FO16FA1A-AA91-C56A-654F-E3865DA10DAT\clvhost.exe to the Program/Script field. Click Next.

   

7. Klik Selesai.

   

Important: Automatic stop scheduling can help align monitoring with working hours and internal policy requirements. Organizations should configure monitoring schedules according to their written monitoring policy, notify monitored users in advance, and obtain consent where required by law.

Secara default, CleverControl berjalan sepanjang waktu saat komputer yang dipantau menyala. Namun, jika Anda menggunakan komputer pribadi untuk bekerja, Anda ingin pemantauan dihentikan ketika hari kerja selesai. Tidak mungkin menjadwalkan CleverControl untuk berhenti secara otomatis melalui pengaturan di versi program saat ini. Namun, Anda dapat melakukannya dengan bantuan Windows Task Scheduler.

1. Pertama, Anda harus membuat skrip batch yang akan menjalankan dan menutup program. Buka Notepad dan ketik berikut ini: TASKKILL /F /IM clvhost.exe

   

2. Save the file with the .bat extension, for example, "Stop CleverControl.bat".

   

3. Setelah itu, Anda harus menjadwalkan tugas untuk menghentikan CleverControl. Klik ikon Windows di bilah tugas. Gulir ke bawah daftar program dan temukan Alat Administratif Windows. Klik folder untuk memperluasnya, dan klik Penjadwal Tugas untuk menjalankannya.

   

4. Klik Buat Tugas Dasar.

   

5. Enter the name of the task, for example, "Stop CleverControl". Add a description (optional). After that, click Next.

   

6. Pilih Harian dan klik Berikutnya.

   

7. Pilih waktu kapan CleverControl harus dijalankan, misalnya, pukul 17.00. Klik Berikutnya untuk melanjutkan.

   

8. Pilih Mulai program dan klik Berikutnya.

   

9. Click Browse and find the file "Stop CleverControl.bat" that you have just created and saved. Click Next.

   

10. Klik Selesai.

    

Pengenalan Wajah tidak termasuk dalam langganan dasar. Untuk mulai menggunakannya, Anda harus membeli tambahan Webcam Recording. Jika sudah memilikinya, sebaiknya perbarui program di komputer yang dipantau ke versi terbaru.

Setelah itu ikuti langkah-langkah berikut untuk mengaktifkan Pengenalan Wajah:

1) Buka dasbor online Anda > Akun > Komputer dan pastikan Perekaman Webcam diaktifkan.

2) Klik tombol Setup Computer di bawah nama komputer.

3) Buka tab Media dan gulir ke bawah ke bagian Pengenalan Wajah. Aktifkan opsi Pengenalan Wajah dan pilih webcam di menu tarik-turun. Sudah siap!

Nantinya, Anda dapat menemukan laporannya pada tab Face Recognition di dashboard.

Lisensi seumur hidup mencakup semua fitur dasar CleverControl: tangkapan layar, pelacakan situs web yang dikunjungi, pemantauan aktivitas printer, dll. Selain itu, Anda juga mendapatkan akses ke semua fitur tambahan: Perekaman Layar, Perekaman Webcam + Pengenalan Wajah, dan Perekaman Panggilan.

Ya, mereka tersedia dengan lisensi seumur hidup.

Tidak. Lisensi seumur hidup hanya tersedia untuk CleverControl On-Premise.

Semua pembaruan versi yang dimulai oleh CleverControl gratis selamanya.

No, technical support is free forever. You can contact our support team regarding any questions about the product 24/7 at support [at] clevercontrol.com.