Kiểm soát thông minh năng suất của nhân viên

Giám sát nhân viên là gì?

Employee monitoring means gathering information about activities of the staff in the workplace using various methods: from computer monitoring to video surveillance. The main goals are improving productivity, controlling the corporate resources and preventing data loss.

Research performed by International Data Corp (IDC) shows that employees spend up to 40% of the Internet access time at work for personal purposes. The biggest time consumers are social networks and shopping websites. In total, the annual loss of productivity may be as high as 40%.

Các loại giám sát nhân viên là gì?

• Theo dõi hoạt động web

  Tracking how your team uses the Internet can restrict distractions. Besides, you can identify the need for training and save on service providers by improving bandwidth efficiency.

• Giám sát hoạt động máy tính

  Covers monitoring configured work-related activity on company-owned devices. It may include application and website usage, screenshots, printer activity, active and idle time, and other configured features.

• Theo dõi vị trí

  Essential for people who work in the field or frequently go on business trips. GPS tracking helps to find company-owned devices if stolen or lost.

• Giám sát cuộc gọi

  Usual for sales managers or customer support agents. Recordings allow managers to ensure employees follow communication standards and train new team members.

• Giám sát video

  Most effective in places that raise concerns for the security of employees and the company's property. Helps to prevent theft or sabotage and ensure work conditions meet security requirements.

Làm thế nào để theo dõi năng suất tại nơi làm việc?

• Đặt kỳ vọng và thời hạn rõ ràng

  Set clear and measurable goals not only for the business on the whole but also for each team and team member.

• Sử dụng phần mềm quản lý dự án

  These apps let you track who is responsible for what work and how much time they spend on it. Assign tasks, set deadlines and discuss the project — all in one program.

• Đo lường kết quả chứ không phải thời gian làm việc

  Consider the result of the work, not how much time workers spend in the office. Punctuality does not equal productivity.

• Đưa ra phản hồi

  If you notice a low-productive worker, they may be struggling due to the lack of training or unclear tasks. Create an efficient feedback culture in your company.

• Theo dõi hoạt động máy tính

  Employee monitoring software like CleverControl lets you look into the workflow and see how your team perform their duties.

Phần mềm giám sát nhân viên làm gì?

Nowadays, employee monitoring software is the most widespread method of productivity tracking. The system administrator installs the monitoring program on the company computers. After that, the program automatically tracks the activity and interprets it.

Bạn có thể nhận dữ liệu được thu thập qua email, bộ nhớ đám mây hoặc bảng điều khiển trực tuyến của mình và luôn nắm rõ quy trình làm việc cả ở văn phòng và khi đi công tác.

Ưu và nhược điểm của việc giám sát nhân viên là gì?

The main advantage of staff monitoring is improved productivity. It also helps to:

• find out ineffective work patterns or unforeseen difficulties
• phân tích quy trình làm việc và tối ưu hóa chúng
• tiết lộ sự cần thiết phải phân phối lại khối lượng công việc
• xác định nhu cầu đào tạo
• theo dõi thời gian làm việc và tham dự
• đảm bảo rằng nhân viên sử dụng tài nguyên của công ty một cách khôn ngoan
• ngăn chặn rò rỉ dữ liệu nhạy cảm
• cung cấp bằng chứng cần thiết trong điều tra nội bộ

However, employees may feel that monitoring violates their privacy, perceive it as the lack of trust, or worry about their performance. The employer must be transparent with the company policy and reasons for surveillance.

Giám sát nhân viên có hợp pháp không?

In the USA, most monitoring methods are legal. The employer is free to monitor computer and Internet usage, private messages, emails, and phone calls on company-owned devices.

In Europe, most employee monitoring methods are legal if they abide by the GDPR laws. You must notify the staff about the monitoring methods, receive their consent for data collection, and protect the collected data.

To ensure that surveillance in your company does not infringe any laws, we recommend always consulting your local and state laws. It is also advisable to be transparent with your staff about the reasons for monitoring.