Return and Refund Policy

This return and refund policy is applicable for the following programs hereinafter referred to as Products: CleverControl for Windows, CleverControl for Mac. In case a Product doesn't work as promised, or you have technical difficulties with it, a full refund might be issued only in case our technical support team is unable to resolve it and the following conditions are observed:

• Dapat iulat ang lahat ng problema at isyu sa loob ng 72 oras pagkatapos ng pagbili
• Ang lahat ng kinakailangang impormasyon para sa paglutas ng isyu ay dapat ibigay ng customer
• Isang beses ka lang maibabalik. Ang bawat customer ay kwalipikado lamang para sa isang refund, kung nagmamay-ari ka ng higit sa isang lisensya ng Produkto, ang isa, na iniulat na hindi gumagana, ang ire-refund.

Ang aming suporta ay magagamit 7 araw sa isang linggo at palagi naming ginagawa ang aming makakaya upang malutas ang mga problema. Kwalipikado ka para sa buong refund sa loob ng 14 na araw mula noong araw ng pagbili, kung hindi ka matutulungan ng aming team sa loob ng panahong ito. Walang mga refund na ibibigay pagkalipas ng 14 na araw mula noong araw ng pagbili.

Other refund conditions: (the following conditions describe cases, when CleverControl cannot provide a refund due to the fact that these conditions are completely beyond CleverControl's control)

• Walang maibibigay na refund kung sakaling hindi sumunod ang customer sa mga alituntunin sa teknikal na suporta o tumanggi sa tulong sa suporta sa customer
• If the customer couldn't provide all necessary data. This includes cases when customer might be required to get remote assistance
• If the customer has just changed his or her mind. Personal reasons ("I do not like it", "I never installed the program", "I did not mean to buy the program") are not qualified for a refund
• If the customer does not have authorized access to the company device.
• If the Product was installed or used without proper authorization, prior notice, or consent where required by applicable law. No refund is issued for misuse, unauthorized installation, use on devices without proper authorization, or use contrary to our Acceptable Use Policy or applicable law.
• If the Product is blocked, restricted, deleted, quarantined, or otherwise affected by antivirus software, endpoint protection systems, firewalls, operating system security settings, or other third-party applications or services. CleverControl is not responsible for the operation, settings, updates, or restrictions of third-party software or services. No refund is issued if the issue is caused by such third-party tools, unless the Product is confirmed by CleverControl technical support to be defective.
• If the monitored company device runs an incomplete, pirated, not fully operational, or incompatible version of Windows.
• If a full or partial Windows reinstallation took place on the monitored company device, which resulted in the Product being blocked.

Pamamaraan sa Pag-refund:

All refund requests must be sent to support [at] clevercontrol.com or via ang support ticket system. Ang mga refund ay hindi tinatanggap sa pamamagitan ng Live Chat o anumang iba pang channel sa pakikipag-ugnayan. Sa mga kaso kapag ang mga refund ay naaprubahan at naibigay dahil sa anumang iba pang dahilan kaysa sa mga nabanggit sa itaas, ang na-refund na halaga ay magiging 9% na mas mababa kaysa sa bayad na halaga dahil sa mga bayarin na may kaugnayan sa bayad sa pagpoproseso ng pagbabayad na sinisingil ng mga tagaproseso ng pagbabayad at mga bangko.