التحكم الذكي في إنتاجية الموظفين

ما هي مراقبة الموظفين؟

Employee monitoring means gathering information about activities of the staff in the workplace using various methods: from computer monitoring to video surveillance. The main goals are improving productivity, controlling the corporate resources and preventing data loss.

Research performed by International Data Corp (IDC) shows that employees spend up to 40% of the Internet access time at work for personal purposes. The biggest time consumers are social networks and shopping websites. In total, the annual loss of productivity may be as high as 40%.

ما هي أنواع مراقبة الموظفين؟

• تتبع نشاط الويب

  Tracking how your team uses the Internet can restrict distractions. Besides, you can identify the need for training and save on service providers by improving bandwidth efficiency.

• مراقبة نشاط الكمبيوتر

  Covers monitoring configured work-related activity on company-owned devices. It may include application and website usage, screenshots, printer activity, active and idle time, and other configured features.

• تتبع الموقع

  Essential for people who work in the field or frequently go on business trips. GPS tracking helps to find company-owned devices if stolen or lost.

• مراقبة المكالمات

  Usual for sales managers or customer support agents. Recordings allow managers to ensure employees follow communication standards and train new team members.

• المراقبة بالفيديو

  Most effective in places that raise concerns for the security of employees and the company's property. Helps to prevent theft or sabotage and ensure work conditions meet security requirements.

كيف تراقب الإنتاجية في مكان العمل؟

• وضع توقعات ومواعيد نهائية واضحة

  Set clear and measurable goals not only for the business on the whole but also for each team and team member.

• استخدام برامج إدارة المشاريع

  These apps let you track who is responsible for what work and how much time they spend on it. Assign tasks, set deadlines and discuss the project — all in one program.

• قياس النتائج وليس وقت العمل

  Consider the result of the work, not how much time workers spend in the office. Punctuality does not equal productivity.

• إبداء الرأي

  If you notice a low-productive worker, they may be struggling due to the lack of training or unclear tasks. Create an efficient feedback culture in your company.

• تتبع نشاط الكمبيوتر

  Employee monitoring software like CleverControl lets you look into the workflow and see how your team perform their duties.

ماذا يفعل برنامج مراقبة الموظفين؟

Nowadays, employee monitoring software is the most widespread method of productivity tracking. The system administrator installs the monitoring program on the company computers. After that, the program automatically tracks the activity and interprets it.

يمكنك تلقي البيانات التي تم جمعها عن طريق البريد الإلكتروني أو التخزين السحابي أو لوحة التحكم عبر الإنترنت والبقاء على دراية بعملية العمل سواء في المكتب أو في رحلة عمل.

ما هي إيجابيات وسلبيات مراقبة الموظفين؟

The main advantage of staff monitoring is improved productivity. It also helps to:

• find out ineffective work patterns or unforeseen difficulties
• تحليل إجراءات العمل وتحسينها
• الكشف عن الحاجة إلى إعادة توزيع عبء العمل
• تحديد الحاجة إلى التدريب
• تتبع وقت العمل والحضور
• التأكد من أن الموظفين يستخدمون موارد الشركة بحكمة
• منع تسرب البيانات الحساسة
• توفير الأدلة اللازمة في التحقيقات الداخلية

However, employees may feel that monitoring violates their privacy, perceive it as the lack of trust, or worry about their performance. The employer must be transparent with the company policy and reasons for surveillance.

هل مراقبة الموظفين قانونية؟

In the USA, most monitoring methods are legal. The employer is free to monitor computer and Internet usage, private messages, emails, and phone calls on company-owned devices.

In Europe, most employee monitoring methods are legal if they abide by the GDPR laws. You must notify the staff about the monitoring methods, receive their consent for data collection, and protect the collected data.

To ensure that surveillance in your company does not infringe any laws, we recommend always consulting your local and state laws. It is also advisable to be transparent with your staff about the reasons for monitoring.