Return and Refund Policy

This return and refund policy is applicable for the following programs hereinafter referred to as Products: CleverControl for Windows, CleverControl for Mac. In case a Product doesn't work as promised, or you have technical difficulties with it, a full refund might be issued only in case our technical support team is unable to resolve it and the following conditions are observed:

• Ní mór gach fadhb agus saincheist a thuairisciú laistigh de 72 uair an chloig tar éis an cheannaigh
• Ní mór don chustaiméir an fhaisnéis go léir a theastaíonn chun an cheist a réiteach a sholáthar
• Ní féidir aisíocaíocht a fháil ach uair amháin. Níl gach custaiméir i dteideal ach aon aisíocaíocht amháin, má tá níos mó ná ceadúnas Táirge amháin agat ní aisíocfar ach an ceann a tuairiscíodh a bheith neamhfheidhmiúil.

Bíonn ár dtacaíocht ar fáil 7 lá na seachtaine agus déanaimid ár ndícheall i gcónaí fadhbanna a réiteach. Tá tú i dteideal aisíocaíocht iomlán a fháil laistigh de 14 lá ó lá an cheannaigh, ach amháin mura féidir lenár bhfoireann cabhrú leat laistigh den tréimhse ama seo. Ní eiseofar aon aisíocaíochtaí níos déanaí ná 14 lá ó lá an cheannaigh.

Other refund conditions: (the following conditions describe cases, when CleverControl cannot provide a refund due to the fact that these conditions are completely beyond CleverControl's control)

• Ní féidir aon aisíocaíocht a eisiúint i gcás nach leanann an custaiméir treoirlínte tacaíochta teicniúla nó go ndiúltaíonn sé cúnamh tacaíochta do chustaiméirí
• If the customer couldn't provide all necessary data. This includes cases when customer might be required to get remote assistance
• If the customer has just changed his or her mind. Personal reasons ("I do not like it", "I never installed the program", "I did not mean to buy the program") are not qualified for a refund
• If the customer does not have authorized access to the company device.
• If the Product was installed or used without proper authorization, prior notice, or consent where required by applicable law. No refund is issued for misuse, unauthorized installation, use on devices without proper authorization, or use contrary to our Acceptable Use Policy or applicable law.
• If the Product is blocked, restricted, deleted, quarantined, or otherwise affected by antivirus software, endpoint protection systems, firewalls, operating system security settings, or other third-party applications or services. CleverControl is not responsible for the operation, settings, updates, or restrictions of third-party software or services. No refund is issued if the issue is caused by such third-party tools, unless the Product is confirmed by CleverControl technical support to be defective.
• If the monitored company device runs an incomplete, pirated, not fully operational, or incompatible version of Windows.
• If a full or partial Windows reinstallation took place on the monitored company device, which resulted in the Product being blocked.

Nós Imeachta Aisíocaíochta:

All refund requests must be sent to support [at] clevercontrol.com or via an córas ticéad tacaíochta. Ní ghlactar le haisíocaíochtaí trí Live Chat nó trí aon chainéal teagmhála eile. I gcásanna ina ndéantar na haisíocaíochtaí a fhaomhadh agus a eisiúint mar gheall ar aon chúis eile seachas na cinn thuasluaite beidh an méid a aisíocfar 9% níos lú ná an méid íoctha de bharr táillí a bhaineann le táille próiseála íocaíochta a ghearrann próiseálaithe íocaíochta agus bainc.